Complaint Review: MAGAZINECITY.COM

In late July 2008 ordered a 3 year renewal subscription to USA TODAY SPORTS WEEKLY for $90.95. This offer by far topped any competitors offers including the publisher.

SPORTS WEEKLY renewal was supposed to start 4-6 weeks from that date around the time my original subscription was expiring.

Renewal from MAGAZINECITY.COM never happened. Wound up renewing myself through the publisher for 1 year.

E-mails were never returned. Phone calls were never returned. Got the run around from a Supervisor named Christine who likewise never returned follow up messages left on her voice mail.

The excuse I was given by Christine when I actually spoke to her was that the Fullfillment House messed up and the order had to be resubmitted.

She promised to call me at the end of that business day with a resolution. Weeks later, I'm still waiting for her call.

Later, spoke with Anne Marie Feris who allegedly is the Boss, the company Director. She insisted that the subscription I had renewed for 1 year came from her company, etc.

Reality is that my renewal through the publisher expires in 2009. the MAGAZINECITY.COM sub if in effect would have expired in 2011.

MAGAZINECITY.COM kept telling me the publisher told them my renewal was from them and the publisher kept telling me they had no record of any renewal in my name from MAGAZINECITY.COM.

Since I had paid with a credit card I went through my card company and received a full refund. I complained to my card company days before my statute of limitations to file a complaint for a refund would have expired.

MAGAZINECITY.COM based on my experience is a TOTAL RIP-OFF. Will never do business with them again, and NEITHER SHOULD YOU!!!

Very Angry
Bergenfield, New Jersey
U.S.A.