Magic Cart Transport, LLC Didn't return calls after they had my money; lied and blamed me. Credit card company's problem now. Sunny Isles Florida
This is the most impenitently dishonest company I have ever dealt with.
April 21ish: Clicked on non-rush shipping for my car with Magic Car Transport; received order 1181 for expedited shipping at a higher price. Called to cancel and re-placed order for non-rush, order 1182, $120 deposit. Suspicious but not damning.
April 22: signed invoice authorizing car transport at $525; the deposit price had migrated to $125, plus $5 fee, totaling $130.
April 25: left message with Anthony N. requesting shipping status.
May 1: E-mailed Magic demanding deposit back; they deflected; I insisted.
May 2: "Your order has been canceled." They added: **Please allow 7 to 10 days from the day of cancellation email to receive your refund. Take in mind that you signed a contract that clearly states that you waive the right to dispute your deposit. If you do a chargeback/dispute within the 7 to 10 days from your cancellation date you will automatically lose your deposit.
This is a complete fabrication, as 1) this is nowhere in the contract, and 2) it's almost certainly illegal to disallow chargebacks.
May 14ish: I post my first review to transportreviews.com.
May 16: Received from TransportReviews: "This email is to let you know your review was removed from our site at www.transportreviews.com. The reason for removal is that Magic Car Transport LLC is unable to locate your order and has no way of proving that you are a customer of theirs."
May 23: I sent verification documents to Transport Reviews and my review returned to this site. Magic replied: "WE do apologize that you car was not picked up on a timely manner. But as you already know your refund has been submitted to you in full, plus $50 for the inconvenience. Again we greatly regret that you car was not picked up, but if you could just waited two more days we had a driver that was ready to pick up your vehicle."
This is merely the latest of their persistent and outrageous lies. Each time they try to stonewall me, I am dumbfounded. Apparently, there is nothing they won't say to cover their tracks. They STILL have not refunded my money, much less given me "$50 for the inconvenience". My credit card company took over, and Magic is their problem now. I hope they do not become yours as well.