Complaint Review: Magic Jack

After reading the ripoff report and the fact that my unit had not shipped three days after ordering, (eating ever more into the 30 day free trial, since it starts the day you order), I contacted majcjack and requested to cancel my order. The cancellation process was as discribed by others, long and tedious, but in the end "jamie" said it had been cancelled. One hour later I recieved and e-mail stating my majicjack was on its way.

Everything about this companies business practices, for example the 30 day free trial that starts on the day you order and if you want to return it has to be back to MJ within that period to the return e-mail address that is disconnected,sing scam. It might be a good product, but I'm not going to take a chance on it with my computer, I will turn it around and send it back and file a dispute with my credit card company.

I feel mislead by all those reputiable news organizations that touted this product without thoroughly vetting it. If you want to try it fine, but don't let Grandma install it on her computer unless you want to buy her another one for Christmas.

Tom
Cleveland, Ohio
U.S.A.