Complaint Review: Magic Jack

Where to begin, I ordered the unit over a month ago and it has not worked as advertised from day one.
After looking for phone numbers to contact them and not finding any, I had to resort to Live Chat, after an hour of going round and round they tell me that I need different phone and a Powered USB Hub. I told the Live Chat person that prior to purchasing the unit I watched the infomercial, which states "will work with any phone". They wouldn't respond to that... I told Live Chat that I had tried the unit with several different phone, both wired and wireless. I also told them that I had tried it with several different computers.
So I went out and purchased a new phone and a powered usb hub, what a waste of more then a $120. No change still wont work, so back to Live Chat I go. After an hour of them telling me to try this and that and me telling them that we have tried all this the last two times I contacted them, they put you in touch with upper tech support. And you go thru the whole process again, with the same outcome. They fall back on you needing a different phone and powered usb hub, at which point I say, look I have tried everything you have told me to do with no luck will you just try sending me a new unit. The response from that was we will let our engineers look at the problem and get back to you.
As you guessed that was the last time I heard from them other then they charged me for something that doesn't work...

Terr
Ariel, Washington
U.S.A.