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  • Report:  #911794

Complaint Review: Magic Jack

Magic Jack Magic Jack Cuts service and keeps your money! Internet, Nationwide

  • Reported By:
    Madat at MJ — McKinney Texas United States of America
  • Submitted:
    Sat, July 14, 2012
  • Updated:
    Sat, July 14, 2012

We have a 2 year old. One day, (this only happened once) he finds a phone and randomly punches buttons. As a result, Magic Jack abruptly cancelled our service and kept the money we had just paid for a 5 year service contract. They claim he dialed 100 telephone numbers. But that not correct. He dialed one long number, no flash or hanging up in the middle, not even a '1' in the data they provided. THEY divided up the one long number into sets of 10 digits and decided they were separate telephone numbers, not our 2 year old who was entering one long number. None of the sets of 10 they provided that I checked were even real telephone numbers.

Magic Jack violated their own terms of service by cancelling our account and keeping our money.

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