Complaint Review: Magic Kids USA

I have been trying to get a refund for two outfits I returned to them for over 9 months. I did report this to the better business bureau but I also wanted to let others know that they have the worst customer service department I have ever dealt with. The clothes that I had to return were a size that my child wears in every other brand of clothing possible but what they sent was 2 sizes to small and VERY THIN. I sent the items back (I also kept 2 other short outfits that did fit) and asked for a refund. I received an email telling me my return authorization number and that a refund had gone through. I have never received this refund on my credit card and they keep telling me they will check into it.

All I wanted was a refund; I even said I would take a store credit and they still have done NOTHING.

Beware of this company and even though they sell cheap products they are cheaply made and their customer service is the worst.

Shelly
Eau Claire, Wisconsin
U.S.A.