Complaint Review: Magical Dream EscapesInc

I was contacted by phone by Magical Dream Escapes about a vacation package. The plan included 5 days in Orlando, 3 days in Daytona, 3 days in Fl. Lauderdale, a 3 night cruise, and bonus trips to various places. I paid 537.00 for all this. The catch being that I had to go to a 90 minute tour on my first visit. I asked if I would have to tour multiple times. I was told I would tour on my first visit. When the package came, I was reading the certificates and saw on several that I would be required to take a tour. I called the company to ask why it said that. A representative informed me that I would have to go on a tour at each place I stayed except for the cruise. That includes the bonus trips. Any time I stayed using a certificate from my package, I would have to go on a tour. I told him I was not made aware of this at the time of my purchase and I would like a refund. He said they did not do refunds but he would talk to a supervisor and call me back. He still has not called back. If I had been told at the time of purchase that I would have to go on multiple tours, I would not have bought this package or anyother package.

Tabitha
lexington, Georgia
U.S.A.