Complaint Review: MagicJack

After paying for MagicJack for 3 years and using it and having the same number for 2 years, without any warning they deactivated my number and gave me some 010056**** number. It's not even real telephone number. When dialed you get a message that my call cant be completed as dial. And everybody calling my old number has to hear how great MajickJack is. And that this number is free for taken. After trying to resolve the problem chatting, because this is the only way one can communicate with them, here is the most I could get:

"as i have checked it here in our end, the phone number  786-***-*** was been deactivated in your account and it switches to the number 010056****. As i have also checked it here,  Our Departments are reviewing the account.. As the Account is under review, you will not be able to place any order for the time being as the review will have to go under process
(review protocol).. "

But I don't want to order anything. I already paid you for my number.

The chat person answer  " Please extend your patience as this Review is done every account to retain account Integrity and Security.. I cannot assure you with the time frame but the report has been processed with High Priority.." For now, I
will be doing a report regarding with your issue"

I dont care about reports. Let me talk to a manager.

" I will make a report regarding with this matter and it will be forwarded on our higher department" this issue will be
reviewed for the resolution. please do check on your email account the notification will be sent in there". END of chat.

Exactly the same chat happened 3 weeks ago, and it just repeating again.
And of course nobody is contacting me and I still cant use my MajicJack.
So think twice before ordering one.
If anybody is interested, I have the complete transcript of my chat with "Joan".