Print the value of index0
  • Report:  #468672

Complaint Review: MagicJack Phone Device

MagicJack Phone Device!! Magic Jack the 100% FRAUD USB DEVICE - DON"T EVEN THINK ABOUT GIVING THEM YOUR MONEY Internet

  • Reported By:
    Dacula Georgia
  • Submitted:
    Sat, July 11, 2009
  • Updated:
    Thu, October 29, 2009
  • MagicJack Phone Device
    www.magicjack.com
    Internet
    U.S.A.
  • Phone:
  • Category:

I purchased the Magic Jack USB Device as a test to see if it would work for me. I purchased the device in December 2007. I spent countless hours on the phone with their tech support trying to get their "worthless" device to work.

I knew that it was a RIP - OFF when after 4 months of non stop trying to get it to work I put it in a drawer and forgot about it. I figured that the device was NOT ready for prime time.

Also, I know that I don't have any laptop or desktop connection issues since I can go to ANYWHERE else on the internet without a single problem.....

I have been using high speed internet service aka "broadband" for 10 years I was one of the first people in my area to have 1.5 MBS DSL from Earthlink and it worked like a champ...I changed over to cable modem about 3 years ago when BellSouth would not lower my local service cost and I got Vonage for 1/2 the cost. So if Vonage can work the first time every time without too many problems then the Magic Jack should at least work most of the time.

They work on the same basic VOIP principles.

So boys and girls here is the bottom line. You get NOTHING for FREE in Life and Magic Jack proofs that case.

Radio Shack, CVS and other businesses should be ashamed of themselves for offering this fraud product. I am boycotting any one that resells the junk.

I contacted their sales support today to see if after 6 months that they had fixed the crummy website site and the answer is STILL NO WAY...

Avoid this product....If anyone offiers you a free one tell them NO THANKS it is not worth the effort.

Klgjr
Dacula, Georgia
U.S.A.

8 Updates & Rebuttals


dandmb50

Toronto,
Ontario,
Canada

Magic jack

#9REBUTTAL Owner of company

Thu, October 29, 2009

I have used it for about two years and agree it was hard to get it to work properly in the beginning.It depends on what computer you are using it on. I switched computers and it is crystal clear and I can call anywhere in North America for $30 bucks a year, not a month (and no long distance charges). I still have my cell phone that I give to friends but I don't receive calls because I'm in Canada and the number is listed as Troy, Michigan where my sister lives and she received it for me and sent it to Toronto. Sometimes you have to use a different USB port but it does work and you might occasionally get a blip in the line. But for $30 bucks a year I'll put up with it. They have it Toronto now with local area codes but I'm happy to use it whenever I'm home. No airtime charges and free to call anywhere in the USA or Canada. I couldn't believe it either but it must be used on a fast computer. And I don't work for or have anything to do with the company. We're getting ripped off by all these telephone companies big time.

Daniel .................... Toronto, Canada


Bill

Hanover,
Michigan,
U.S.A.

Very, very please....

#9Consumer Comment

Thu, October 22, 2009

I have not had ANY issues with the Magic Jack.  I am amazed at how well it works!

I "fired" my phone company and decided to go wireless.  After the kids started eating up minutes, I went to Office Depot and bought this thing called "Magic Jack".  Installation was fine.

Yes, the computer will slow down over time.  You are going to have to empty your cache often and defrag....especially if you have an older computer.  A small price to pay.

Amazed at the sound quality.  I didn't expect a dial tone and other features for such a low price.

You get what you pay for.  In this case, I'm getting a lot more than I paid for.


lordway

USA

Magic Jack is a good value

#9

Mon, September 07, 2009

Sorry if the Magic Jack didn't work for you.  You probably just need someone who knows what they are doing set it up for you.  I know a number of people who have the product and when I speak with them while they are using the MJ I find it works very well.  Perfect, I would say.

Yes there are limitations and you should weigh them against the $40 investment.  I know that is a lot of money for some people so BE CAREFUL.  Others throw that away on a hand of Black Jack.  But come on, do you really expect to have a customer support person field calls from customers with problems?  You can't hardly get the IRS to take your call and you pay them a hell of a lot more than $40 (assuming you are a tax payer).

For us, we dropped the land line 4 years ago when we became a 4 cell phone family.  Having the MJ at home helps us manage the 1,500 Anytime minute limit.  A hundred overtime minutes with your cell phone company will pay for your MJ.

If you ever meet a commercial airline pilot who flys internationally, ask them how they like their Magic Jack.

wtfitwct



dimegirl

Spring,
Texas,
USA

This solved my static and connection issues

#9

Sat, September 05, 2009

If you are having voice quality issues all you need to do is buy a USB port with an adapter. It takes lots of energy from the computer to make a call so when you have a powered usb you don't have to worry about the computers usage. You can buy one for under 7 bucks at EFORCITY.com



 You must have a usb port with adapter if you run  Vista with Magicjack. You will not b eable to hear a call without it. I hope this gets you back up and running!


Sgtjoebear

Dothan,
Alabama,
U.S.A.

wonderfull

#9Consumer Comment

Mon, August 03, 2009

My wife is from Germany although Germany isnt free on the magic jack system yet!?! It surely is a whole LOT CHEAPER!!! We have saved hundreds as well. I love this product and don't know how we afforded our phone bill without it? it is obviously something on your end. Maybe try to exchange it even though it may have been new sometimes new things are broke also.
P.S: thanks magic jack


Bogused In L.a.

Los Angeles,
California,
U.S.A.

No, Magic Jack is excellent.

#9Consumer Comment

Mon, August 03, 2009

Hi, Magic Jack requires a kick-a*s ROUTER. Try another ROUTER. I had problems also when I replaced the router, it worked GREAT.


Aomara

Portage,
Michigan,
U.S.A.

I disagree

#9Consumer Comment

Mon, July 13, 2009

ive been a faithful customer of magicjack for about 2 years now, and i must say, it has helped me loads with my phone bills. I live overseas and calling abroad to the us cost me hundreds a month. ive saved hundreds a year and magicjack has the best quality in a phone device i have ever seen (or heard)


Tnr

Villa Ridge,
Missouri,
U.S.A.

Magicjack has been good to me so far

#9Consumer Suggestion

Mon, July 13, 2009

I purchased my magic jack about 6 months ago and I love it. Sure I have some bad moments with it but it was something that their upgrade fixed. My mother also has it and we had to not only upgrade the magic jack but we had to upgrade her computer because it was too slow. She was running a celeron 2.53 with 512 memory and we upgraded it to a Pentium 4 with 2g of memory. Works like a charm now.

Try upgrading the magicjack and maybe your computer. Just because you don't have any problems running the internet doesn't mean that it is fast enough to run magicjack. Vonage is a more sophisticated company and can do a lot of work arounds.

Just though I would give you some suggestions. I love not getting a phone bill every month especially since I have been laid off from my job.

Respond to this Report!