Magix Computer Products Int'l Corp Disabeling software with slow customer support. Reno Nevada
For those who want a good sound software program don't down load this one! Magix Music maker 15. The software works ok but their customer support is slow! If you make any changes to your computer like I did you software will be disabled with no sound. I addded a hard drive and also use a external drive and not sure which one might have diabled the software.
Also there is a limit on how many times you can change or load the software (3). When the program is disabled they have a support mail system but they require 48hrs to answer, And what if the software is all you need and 5 years down the road you have bought three computers and now it does not work, What if the company is no long there. Software that is not useable!
They are paranoid about people steeling their software, If you have people who do pay don't punish them by disabeling the software because you add somthing to your computer!
I had problems with my computer and had to reinstall windows. Before this I went out and bought a new computer thinking I was done with my old one because there was just not enough hard drive space. After bringing it home and using it with windows Vista I hated it and took it back. So I went ahead and reinstalled my windows on my old computer and got it up and running. I reinstalled the program and then added the extra hard drive. Now the program does not work!
I also have a 40 gig external (USB) drive that I use to move and save files (PHOTOS). I'm not sure if this drive may have caused the problem. I have other programs that I paid a lot more for and after I finished with all these computer problems they all worked fine. Now I have to wait 48hrs to hear back from them. I sure did not need this added to my work load and a program I need now not work because of a hardware change or the fact that I have installed the program more than the three time I have aloted to me.
One other thing is that this program will really be no good if you don't take the time to DOWNLOAD the sounds that go with it! They don't come with the trial version you download first. After you pay for the program you must download the sound files that takes a lot of time. In my opinion they have made it very hard for the paying customer!
I have Corel paint show pro x2 it worked after install, Capture NX it worked after install, Proshow Producer 4 it worked after install (this is also a downloaded program) Adobe CS4 it worked after install.
All I'm saying when someone pays the all mighty buck today let them have what they pay for. Time is money and right now I have a program that I paid for and it does not function because of a company who is paranoid about people steeling it. If people are going to steel it they will no mater what! But for the people out here that do pay DON'T play games with their heads with disabeling the software they paid for, COME ON!
Don
balch springs, Texas
U.S.A.
6 Updates & Rebuttals
Don
balch springs,Texas,
U.S.A.
Magix Computer Products Int'l Corp Disabeling software with slow customer support. Reno Nevada
#7Author of original report
Sun, July 12, 2009
Ok I have recieved emails from somone in Germany their tech support asking me to look in the registration part of the program and give them my computer id now. They tell me where it is but I have never been able to find it. I bought this program on the 2nd of July and used it about two days! The rest of the time I have either been trying to get help from E-mail or phone I have given up on their phone line tech support they never answered but once but do give a message to call back. I did about fifty time with the same results.
With the questions I have been getting in the e-mails I don't think I will ever get a working code from these people for this software. If I do I will post here and let you know that I did but I just don't think it will happen.
I can tell you I have bought one other software online that I downloaded and had some small problems with and their tech support was there EVERY time I called. I had to wait a few minutes but the phone system they have tells you what caller you are and how long the wait is. But I have been able to talk to them and they were there and did help me every time. Not like this company that gives a message and hangs up. If there are no post below this one then I never got my key code! I will post the same day I get it if I ever do!
Don
balch springs,Texas,
U.S.A.
Magix Computer Products Int'l Corp Disabeling software with slow customer support. Reno Nevada
#7Author of original report
Thu, July 09, 2009
Just got through to the company by phone, They gave me the same code I had before. He ended the call by saying, Hello Hello Hello then hung up. I was up set and so was he at my attitude. He told me to download the program and start over and told me to use the same code as before. The program will not take the code he told me to use, It says it's an invalid code. Tried again 20 times to contact them and no answer except to say the lines are busy please call back later. So I'm no better off than before...Paid but no program.....I would just like my money back at this point. This is not worth the grief!
Don
balch springs,Texas,
U.S.A.
24 hrs since I asked for a new key code
#7Author of original report
Thu, July 09, 2009
I have waited now for 24 hrs since I had this problem. I have had no responce from them in any way. I even tired to call them but get hung up on every time. I will keep posting until I get a new key code for this software I paid for and now can not use because it thinks I have a pirate copy. If you have magic Jack (PHONE) and you use this program it thinks you have removed a drive or added one. I'm not sure if this is the problem or not I can't ask anyone from the site. But if it is the problem then What I have been saying about this program is all to true. They should not be looking at my computer to see what I have for drive to determine if I have done somthing wrong, they have gone way to far!
I'm certain I will be writing another note like this in 24 more hrs. I have lost all faith in this company!
Don
balch springs,Texas,
U.S.A.
24 hrs since I asked for a new key code
#7Author of original report
Thu, July 09, 2009
I have waited now for 24 hrs since I had this problem. I have had no responce from them in any way. I even tired to call them but get hung up on every time. I will keep posting until I get a new key code for this software I paid for and now can not use because it thinks I have a pirate copy. If you have magic Jack (PHONE) and you use this program it thinks you have removed a drive or added one. I'm not sure if this is the problem or not I can't ask anyone from the site. But if it is the problem then What I have been saying about this program is all to true. They should not be looking at my computer to see what I have for drive to determine if I have done somthing wrong, they have gone way to far!
I'm certain I will be writing another note like this in 24 more hrs. I have lost all faith in this company!
Don
balch springs,Texas,
U.S.A.
24 hrs since I asked for a new key code
#7Author of original report
Thu, July 09, 2009
I have waited now for 24 hrs since I had this problem. I have had no responce from them in any way. I even tired to call them but get hung up on every time. I will keep posting until I get a new key code for this software I paid for and now can not use because it thinks I have a pirate copy. If you have magic Jack (PHONE) and you use this program it thinks you have removed a drive or added one. I'm not sure if this is the problem or not I can't ask anyone from the site. But if it is the problem then What I have been saying about this program is all to true. They should not be looking at my computer to see what I have for drive to determine if I have done somthing wrong, they have gone way to far!
I'm certain I will be writing another note like this in 24 more hrs. I have lost all faith in this company!
Don
balch springs,Texas,
U.S.A.
24 hrs since I asked for a new key code
#7Author of original report
Thu, July 09, 2009
I have waited now for 24 hrs since I had this problem. I have had no responce from them in any way. I even tired to call them but get hung up on every time. I will keep posting until I get a new key code for this software I paid for and now can not use because it thinks I have a pirate copy. If you have magic Jack (PHONE) and you use this program it thinks you have removed a drive or added one. I'm not sure if this is the problem or not I can't ask anyone from the site. But if it is the problem then What I have been saying about this program is all to true. They should not be looking at my computer to see what I have for drive to determine if I have done somthing wrong, they have gone way to far!
I'm certain I will be writing another note like this in 24 more hrs. I have lost all faith in this company!