Complaint Review: Maid Brigade

The team of two women claimed to have done an additional 30 minutes of cleaning. I was on the phone with my husband when they arrived at 1:40pm. So, I have it on my cell phone record the exact moment they showed up. Upon our cleaning bill, it said that they arrived at 1:10. I called Maid Brigade to ask if they perhaps charge for driving time. They stated no and I explained the error in the bill. They were unwilling to change their bill (only a difference of $33 but totally a matter of principle!) I told them that I would be paying for the three hours of service that I received, not the alleged 3.5 hours. The woman on the phone, who was not the owner, was extremely rude to me and unprofessional.

I am filing a claim with the Better Business Bureau. The maids are will claim that they were there longer than they really were.
DO NOT USE MAID BRIGADE IN OKEMOS MICHIGAN!

Oasis3309
Lansing, Michigan
U.S.A.