Main Street Fuels Holbrook New York - motto must be "too bad"
When the oil delivery man accidentally broke the gate to my vinyl fence, I expected an apology and an offer to fix it. However, what I got instead was a curt, rude, too bad attitude from the owner of the company. There was no point in him denying that his driver broke the gate, as it was witnessed by my neighbor. When I asked for an apology I was told "look, it was a piece of crap plastic fence, file with your homeowners". Apparently, Bill, the owner of Main Street Fuels missed a few classes is customer service. When I advised him of the cost of repair (less than $100) he refused to pay it, stating that the gate is all taped up (true, I taped it together when his driver broke it !). I plan on pursuing this further to get reimbursed, but to any potential Main Street Fuels customers.....BEWARE ! If they damage it, they won't fix it......
1 Updates & Rebuttals
Renee
MOUNT SINAI,New York,
U.S.A.
Never a problem with Main Street Fuels
#2Consumer Comment
Mon, July 14, 2008
I was so surprised when looking up the Main Street Fuels site to find a link to a complaint for the company.
I first found Main Steet Fuels 3 years ago when we moved into our current home. We were looking for an oil delivery company with low prices that wouldn't lock us into a contract.
I have always received prompt service, any service technicians that were directed to us from Main Street have done a fine job, and even in emergency delivery situations, their prices have always been unbeatable and immediate.
One time, we had requested a delivery of only 100 gallons and the driver accidentally filled up the tank. The owner immediately assumed responsibility and ensured that I had more than enough time to complete the payment.
The drivers/delivery men have always been pleasant, friendly, and courteous.
I wholeheartedly recommend this company and will continue to utilize their superior service.