Complaint Review: MamaGrind International/Spicewood SmokeShop

This company may do some interesting design work but they are mainly resellers of other people's products, and charge a steep price for the privilege of buying from them. Even then, they can't help overcharging their customers.

At a recent trade show, they resold me another company's product that I could have bought for 25% less online at MSRP (which in turn regularly discounts that MSRP by 25%).

Then, they sold another of their own products to my friend for 25% more than is listed on their own website.

Then they doubled the amount of tax they charged me, twice the state law. That's fraud.

When I discovered all this, I cancelled the charge, returned the items and bought one of the larger ticket items from the original manufacturer, for the discount off the MSRP, in other words, a 50% savings over what they charged me.

Judging by the way they did business at the show,  I would never purchase anything from them ever again.

Then I had my assistant follow up to see what the address was for returns. First, they did not return her email. Then they hung up on her when she called.