Manassas Transfer rip-off! Dishonest! Damaged furniture! Rude! Manassas Virginia
Manassas Transfer in Virginia stored our furniture on their truck in between moves -- they assured us this was safe. When our furniture was delivered six weeks later we discovered there had been a leak in the truck and our bed and 2 sofas had significant water/mold/mildew damage.
They took the bed and tried to "fix" it -- it was not the way I gave it to them, so I refused it. The owner became extremely angry and began yelling at me on the phone using poor language.
He threatened me about not accepting the bed. He then accused me of lying about the sofa and that I "spilled water" on it and I just want a new one. We have written proof from the Chem-Dry that the damage was during the storage period.
The company refuses to do anything more and has been rude and abrasive with us rather than apologetic. They claim they are not liable -- the right thing to do is to replace the damage they have created. A company that is not honest and does not do the right thing is no one to do business with! Beware!
Shelly
Warrenton, Virginia
U.S.A.
2 Updates & Rebuttals
Shelly
Warrenton,Virginia,
U.S.A.
Manassas Transfer has agreed to refund me the cost of my move, which I believe is the right thing to do
#3Author of original report
Wed, August 11, 2004
After the initial disagreement, Manassas Transfer has agreed to refund me the cost of my move, which I believe is the right thing to do. This situation has been completely resolved in a timely and effective manner.
I do believe that we agree to disagree, and they have agreed to meet me halfway on this situation -- I am satisfied with them and with the outcome.
Shelly
Warrenton,Virginia,
U.S.A.
Manassas Transfer Situation Resolved - Thank You, Rip-off Report!
#3Author of original report
Wed, August 11, 2004
Manassas Transfer has agreed to refund the cost of my move entirely as well as properly fix my damaged bed.
I do feel that this is the right thing to do and I am satisfied with the outcome.