Mancini's Sleepworld WON'T HONOR THEIR OWN WARRANTIES OR TAKE RESPONSIBLITY FOR THEIR MISHAPS. Ripoff! Tracy California
I bought a bedroom set and mattress set. The orginal manager was kind in giving me extremly good pricing and customer service.
It was an anniversary present for my wife, and set up delievery to be made while I was out. I had my mother and law stay and wait for delivery personnel.
However, upon arrival to my home, I found that set up was incomplete and the delivery people left a huge box, in the middle platform of my stairs.
I called the store and let them know I could not access any of our upstairs home with a huge box with a heavy piece of furniture in it.
The salesman was very rude and began yelling at me and hanging up on me when I called him. I told him I needed to get the kids in bed and bathed, and all the bedrooms for the kids, and towels, and bedding was up stairs. The salesman recommended I chuck the kids up over the rails. I told him to come do it if that was such a good idea, and he just kept yelling and calling me out of name.
Finally, I asked for a hotel room until the situation could be resolved. The salesman told me no, so I asked to speak with a manager or district manager, and the salesman told me no. Later he called and said I could stay in a hotel room, but he still refused me the oppurtunity to talk to a manager. I called him back and told him that I would round up my neighbors and friends in the area to come help me finish the job Mancini's employees needed to do.
Well, I could not find anyone to help me, so my 46 year old mother-n-law with very bad knees helped me do the job. The delivery came that afternoon, and my mother-n-law got the huge amorie upstairs at about 1:30 am.
Finally I was able to put the kids in bed and let my wife see my present to her. She fell in love with it all. But within a night or so, we felt like the mattress was not comfortable. We decided to call in our 30-day sleep gurantee from Mancini's. Not only that, but all the stitching was uneven and coming undone and their were stains on the bed, and no label accross any of the corners.
I called and tried to get it taken care of, but the salesman was unwilling. Finally after coming down, I went in about a week or so later and to my surprise the salesman had quit and the former manager was reduced to a salesman and ordered to another store.
I met Brandon, and Kevin for the first time. Brandon was a nice salesman and we made arrangements to exchange the mattress. Later that week or so, my wife and I went down to see if it was just our mattress or if we needed to upgrade to something different. We both laid on the store demo mattress and found it to be very comfortable, so we knew something was up with our mattress and decided to go from a Spring Air to a Serta, about a $230 upgrade cost. I came in about a week from that and secured the exchange once the salesman called with what the offset price would be, after talking to his manager,and arranged for delivery, and the pick up of my boxspring from their store, and to have my old mattress picked up.
Finially, the delivery of the new mattress came, but the delivery guys said there was soiling on our bed. Duh, I already knew there was something up with it. So I did not argue.
Brandon got a hold of me and asked me what I wanted down with my refund. I told him I wanted my mattress exchange, and he gave me the number for the warehouse manager Roy. I called Roy several times and he was either out, not taking calls, or about to leave, or left for the day. Finally, I called the store and The salesman and manager to date have been trying to find out what is going on, but I still hurt from sleeping on my bed and the bed continues to be falling apart.
I contacted Spring Air head quarters and they say a label should be on the bed and that craftsmanship should match that of the store. But if there were any stains, they will not take the bed back. I told him I guess I need a DNA test to prove it is not from me. He says that any soiling from us or not makes the bed unreturnable. So I am stuck with a very expensive, unusable, falling apart mattress. Hmmmmmmmmmmmmmmmm.
Jamal
Phoenix, Arizona
U.S.A.
1 Updates & Rebuttals
M
Livermore,California,
U.S.A.
Mancini's Sleepworld's policies are clearly printed on the back of every invoice
#2UPDATE Employee
Thu, September 02, 2004
Without proper customer information, (Mancini's doesn't deliver to Phoenix, Az nor have any stores there) it is impossible to speak to the actual claims made by this report. There are several things that can be noted, however, that might be helpful for customers and potential customers to note.
All of Mancini's Sleepworld's policies are clearly printed on the back of every invoice, and it is important for customers to read the notices therein.
It is unclear what exactly happened, given the lack of clarity in this complaint, however it is apparent that the customer didn't read the policies on the back of their invoice where the corporate office and operation center's number is clearly printed. He could have contacted a district manager immediately had he called that number.
It is unclear as to why the customer asked for a 'hotel room', we have no way of providing someone with a hotel room, nor do we offer such simply because they are unhappy with some part of a delivery or their purchase. Such unreasonable requests make it difficult to actually understand, much less, rectify problems. The customer should have contacted the operations center as soon as finding any problems with the delivery and there would have been an immediate response.
The customer notes of their (brand new) mattress that the "the stitching was uneven and coming undone and their were stains on the bed", the policies clearly note that it is important to inspect the delivered product for such defects before accepting the product so that such difficulties can be avoided in the future.
All of our mattresses are brand new, we are prohibited by law to resell used mattresses. We are also unable to accept returns on soiled mattresses, as such stains void the manufacturers warranty and they will not accept any such mattresses for returns. Of course, all this information is recorded in the policies noted previously.
The customer can still contact our main office in Livermore, CA, and speak with the district manager here regarding his claim.
- Mancini's Sleepworld