Manfredi Hyundai, Manfredi Hyundai's Service Vehicle Service And Parts Extremly Rude Service. Took longer than told to fix my car. Staten Island New York
In 2002, I purchased a silver 2001 Hyundai Accent from Manfredi Hyundai. Just 2 weeks after I purchased it, I was experiencing trouble with what I thought was the engine. A day later, the check engine light came on. I immediately called Manfredi's Vehicle Service and Parts and scheduled an appointment for them to look at my car. I had a 2 year warrenty on the vehicle which included free towing, free service on any major parts, and a free rental car. I had the car towed to there shop and told them what I thought was wrong with the car. They told me that they were busy and that I would need to leave the car overnight. I said ok and requested my rental car. The manager of the shop told me ''We dont have any more rentals left and that they couldnt help me with that.'' I told him I didnt pay $2000 more for a warranty that includes a rental car if they werent going to give me one. He said very rudely and loudly, ''I am sorry sir but I dont have anymore left. I cant help you. If you want to take your car home, than go right ahead but its not my fault that we dont have anymore rentals left.'' Knowing that mechanics can really screw up your car if you fight with them, I left taking the bus home. Later that day, I called them and asked if they looked at my car. The woman put me on hold for 5 minutes and came back and told me ''No. We were busy today and MAYBE tomorrow they can look at it.'' I said ok and hung up. I went on vacation to Jersey the following day and didnt worry about it. When I called them 2 days later from Jersey, I found out that the problem was with the transmission. Please remember that I owned the car for 2 weeks. I asked if it was fixed and they said yes, and I should come and pick it up. I told them I will pick it up the next day. When I got there, I was given my car and I drove home. My experience with there service was horrible. They were rude, and didnt live up to the warranty both me and the company signed. I am happy to say that I got rid of the car and purchased a new truck just 1 year later. I wouldnt recommend there entire company to anyone and to buy a car somewhere else.
William
Delran, New Jersey
U.S.A.
3 Updates & Rebuttals
John
FT Lauderdale,Florida,
U.S.A.
Sounds familiar
#4Consumer Suggestion
Sat, September 01, 2007
Manfredi Hyundai has a reputation for rudeness. Unfortunately, your two year warranty on a used Hyundai was probably not through Hyundai, it was third party. Third party warranties cost the dealer quite a bit of money if they (the dealer) honor them because it cuts into their profit. Third party warranties for the most part are ripoffs. The dealer may purchase the service for lets say $150, but sells it to the customer for $800-$1200. Nice chunk of change they make on that. They told you they were busy and to leave the car over-night...yeah well, that's a classic line they use. They do that because it might discourage you from leaving it and if you don't leave it now, chances are you might not have a change to do so later. What does that mean for them? They just got rid of you. Or if you decide that you will leave it, they will always deny you rental. Again, to discourage you from leaving your car. Manfredi very rarely will provide a rental vehicle. You know why? because it's not really a rental. It's a vehicle off their lot. They don't pay for rentals. If they did provide rentals, it would be through reimbursement. In other words, you rent the car and bring them the receipts. Of course, as long as you're not renting a Cadilac. Rule of thumb is $25-$45 per day. Anyway, beware if they do offer you a "rental" off their lot. They will get you for any little scratch, dent, noise under the hood, whatever, knowing fully well that it was there before they released the vehicle to you. That's your punishment for asking for a "rental", trust me. So consider yourself lucky that you took the bus.
"The woman put me on hold for 5 minutes and came back and told me No. We were busy today and MAYBE tomorrow they can look at it.'' - classic Manfredi customer service.
William
Delran,New Jersey,
U.S.A.
To answer your questions
#4Author of original report
Thu, May 03, 2007
To answer your questions, I waited 5 years to file the complaint because I just purchased a computer. The reason why I called later on the day I dropped the car off is because I wanted to see if they had taken a look at my car. The warranty was through Hyundai, however at the time I knew Hyundai was going to give me trouble with reimbursing me for the rental car money and thats why I didnt rent a car.
Edward
Vine Grove,Kentucky,
U.S.A.
Why wait 5 years to post the complaint?
#4Consumer Comment
Thu, May 03, 2007
Why did you wait for 5 years to post a complaint that happened in 2002 ? Something pissed you off today. I have to think that everything you have written is true. Very good recall on your part. I do not understand the point concerning the lady you talked too. You seem to complain that she put you on hold for five minutes. I suppose that she had to go check on the status of your car. After finding out what the status was, she came back on told you.
I do not understand why you called them that day to find out what the status of your vehicle was. You had already been told earlier that day, by the shop manager, that your car would not be worked on until the following day.
Was the extended warranty with Hyundai or with an aftermarket group? If it was with Hyundai, I would think that you could have rented a moderately priced car and then been reimbursed. They may have not had a loaner car for you, but you said that the extended warranty entitled you to a rental. Why didn't you go get a rental and then get paid back after turning in the bill?