Complaint Review: Mankayia LLC

In 2013 i signed up for an online storage company by the the of Online Storage Solutions. Had no probliems in any way so i payed for aditional 2 year supscription because i was happy.

Well in May of 2014 i could not access my data so i looked into it and found out they have changed names or was bought or sold. at that time i contacted them and they did respond. They had me swap over and sign up agin saying my data was safe. well i followed what they said with no sucsess.

Ever since May they have stopped helping me in any way and not responding to any more emails. If helpfull i can include the email.

On 05/01/2014 05:52 PM, wrote:
Welcome To Online Storage. Your server has been setup and is ready for use.

To Start Using The Service Point Your Browser At https://vps7478.ols18.com and Log In

Your User Name Is admin -Do Not Change Or Delete The Admin User Your Password Is ********

This upgrade is a REPLACEMENT for you current account. If you want us to move files from your old account to the new one, please replay to this email and we will start the process.

If you need help with anything please let us know by sending email to

Thank You For Using OLScsV9l.

Sammy M******
Jun 9

to OLScs
Its been way over a month that i have not bee able to access my my files! i was told a month ago all they had to do was move them over, well dont sound very hard to me ans im getting a bit pissed about it!!!! i needed files for work that i have nowhere else and was f**ked because of it! could someone just tell me the truth, either u have lost my s***, have no clue what u all r doing , or just lazy as hell!

Sammy M******
Jun 23

to OLScs   Could someone touch base with me on my account!!!

Sammy M******
Jul 31

to OLScs
Okay this s**t is really stupid! ive been having issues with my account for almost 4 months!!!! could someone look through theses emails and please figure out were my data is and how the hell i can access it!!!

Sammy M******
Aug 12

to support  please help me access my files!

Sammy M******
Dec 3 (7 days ago)

to support
I've been trying over n over again to get someone to help me. in may when u guys got bought out or merged with another company my paid account disappeared and i have not had access to it. i used it for work as well and got screwed over because of the data i lost not to mention family photos going back years. could someone actually look into this for me and find a way 2 get this fixed. im also sending all my emails from earlier in year about this

--
Thanks, Sam M******

OLScs Support

May 2

to me

On 05/01/2014 05:52 PM, wrote:
Welcome To Online Storage. Your server has been setup and is ready for use.

To Start Using The Service Point Your Browser At https://vps7478.ols18.com and Log In

Your User Name Is admin -Do Not Change Or Delete The Admin User Your Password Is ********

This upgrade is a REPLACEMENT for you current account. If you want us to move files from your old account to the new one, please replay to this email and we will start the process.

If you need help with anything please let us know by sending email to

Thank You For Using OLScsV9l.

Sammy M******

Jun 9

to OLScs

Its been way over a month that i have not bee able to access my my files! i was told a month ago all they had to do was move them over, well dont sound very hard to me ans im getting a bit pissed about it!!!! i needed files for work that i have nowhere else and was f**ked because of it! could someone just tell me the truth, either u have lost my s***, have no clue what u all r doing , or just lazy as hell!

Sammy M*****

Jun 23

to OLScs    Could someone touch base with me on my account!!!!!!

Sammy M******

Jul 31

to OLScs

Okay this s**t is really stupid! ive been having issues with my account for almost 4 months!!!! could someone look through theses emails and please figure out were my data is and how the hell i can access it!!!

Sammy M******

Aug 12

 to support    please help me access my files!

 Sammy M******

Apr 30

to support

i have not been able to log into my files since sunday. starting to kinda worrie me. how do we find out whats going on. my name is Sam M****** and my user name is ******

OLScs Support

Apr 30

to me     Hello please log into your dashboard and click the upgrade button

Sammy M******

Apr 30

to OLScs    i allready have a pro account. if i go through the upgrade will i loose anything

OLScs Support

Apr 30

to me   is this on a free account ?

Sammy M*****

Apr 30

to OLScs   no i have a paid account

Sammy Marlett

Apr 30

to OLScs

this is what i get how ever i try to access my files ( Cannot create root path for repository (My Files). Please check repository configuration or that your folder is writeable! )

Sammy M

Apr 30

to OLScs     so how do we get this fixed? if i loose my data im so f'ed!

OLScs Support

May 1

to me     Hello if you log int this link https://fm.ols18.com/cs/newdashboard/index.php and click the upgrade button it is a start

Sammy M

May 1

to OLScs

but i have done upgrades it when i payed for the pro version. if i do this upgrade agin is there a chance i could loose eveything? also my ftp can not connect to my files. that should have nothing to do with a upgrade on my account

OLScs Support

May 1

to me     No you wont loose everything. we will have to move your files over from your pro version to the new vps system

Sammy M

May 2

to OLScs

okay i did what u told me 2 do and now i cant login at all with the new info i was given or my old login info!!!!! now what!

OLScs Support

May 2

to me   you have to log in at the link provided in your welcome letter and admin username and password

Sammy M

May 2

to OLScs  yup did that, said user did not exists

OLScs Support

May 2

to me   try this password. I have you on the list to have your files moved over oNEal1wh

Sammy M

May 2

to OLScs

well that worked and i got loged in but i have no files at all!!!! also looked in users and all mine are gone

OLScs Support

May 2

to me   Hello We are going to have to move the files from version 8 over to version 9

Sammy M

May 2

to OLScs   lets hope they r there. do u need my old account name and pass or anything

Sammy M

May 2

to OLScs   it looks as if it is set up as a non pro account, a free one. i have a upgrade 2 pro link

OLScs Support

May 2

to me   That is not a free account it is only for users that have paid

Sammy M

May 2

to OLScs   well its not saying or acting that way. i would love if this issue could be fixed

Sammy M

May 5

to OLScs   any luck on finding my files?

Sammy M

May 6

to OLScs   please could u get back to me on this. i really need 2 get this fixed

OLScs Support

May 6

to me   Hello We know where your files are and we have you on the list to be moved.

Sammy M

May 14

to OLScs

sorry 2 be a pest but i still can find any of my files and i kinda need some of them for work. if u could just send me my FTP info ill b fine 4 now

Sammy M

May 23

to OLScs

okay guys it has been sometime, could u please just tell me if something wrong has happened to my account or my files. i feel this situation has been handled somewhat unprofessional with the lack of feedback . could someone please contact me on the status of everything

Sammy M

Jun 9

to OLScs

Its been way over a month that i have not bee able to access my my files! i was told a month ago all they had to do was move them over, well dont sound very hard to me ans im getting a bit pissed about it!!i needed files for work that i have nowhere else and was f***** because of it! could someone just tell me the truth, either u have lost my s***, have no clue what u all r doing , or just lazy as hell!

Sammy M

Jun 23

to OLScs    Could someone touch base with me on my account!!!!

Sammy M

Jul 31

to OLScs

Okay this s*** is really stupid! ive been having issues with my account for almost 4 months!!!! could someone look through theses emails and please figure out were my data is and how the hell i can access it!!!