Complaint Review: Marina Inn & Suites

I FOUND THIS MOTEL ONLINE AND RESERVED FOR TWO NIGHTS OF
07/04/2003 AND 07/05/2003. I CALLED AND TALKED TO THEM. THE LADY TOLD ME THIS IS A THREE STAR HOTEL AND A BLOCK AWAY FROM BEACH. I TOLD THEM TWO ADULT AND A 7 MONTH OLD CHILD.

NEXT DAY I RECEIVED A CALL SAYING MY CARD WAS DECLINED.
I GAVE THEM A DIFFRENT CARD (ON 07/03/03) I TALKED TO MR. SHAW AND HE SAID THERE WAS NO NOTE ABOUT TWO ADULT AND CHILD, BUT RESERVATION SAYS SINGLE PERSON. I TOLD HIM IT IS WRONG. I INFORMED THIS MAN I WILL BE THERE AFTER 5 IN THE EVENING.

I WENT THERE SIX O'CLOCK ON 07/04/03. DESK CLERK PAUL REFUSED TO GAVE HIS LAST NAME (IF HE DO HE WILL BE FIRED) THERE IS NO RESERVED PARKING. YOU HAVE TO PARK IN THE STREET.

I GOT IN TO AN ARGUMENT ABOUT BED. I ORDERED TWO BED ROOM. ARGUMENT BROUGHT THIS GETLEMAN BY NAME ATOOL SHAW. FIRST THING HE ASKED WAS, ARE YOU AN INDIAN? I ANSWERED YES. HE TOLD ME I WILL SHOW YOU THE ROOM, YOU TAKE IT OR NOT I AM GOING TO CHARGE. I WENT AND LOOKED AT THE ROOM. ROOM STUNK SKY HIGH. I SAID I DO NOT WANT THIS ROOM. WALKED AWAY DROVE BACK HOME.

THEY CHARGED MY CARD. I CALLED THE CREDIT CARD COMPANY THE CHARGE IS IN DISPUTE.

C.
Irvine, California
U.S.A.