Complaint Review: Lowes Home Improvement Wharehouse

   My husband and I wanted to replace our present fridge/Freezer .

  We stoped at the local Lowes, just a 1/2 mile from our house.We looked at a floor model one, G.E. Unfortunately the one we saw, the salesperson neglected to mark it as sold.

   That started the whole procedure from HELL.  We were told there was one that we wanted, at the Willoughby Ohio Lowes .  The employees from the mentor Ohio Lowes, arranged for us to buy the same model one from the willoughby Ohio Lowes.

   I was told by yhe Willoughby Ohio Lowes,Employee, who was the manager of the dept, That  the floor model fridge/freezer had a few scrathches , but would not be noticeable once was placed against wall.

   The delivery men from Lowes [[ A Matt & Anthony ]] , came to our door, one handed me the warranty papers Etc. they were all wet, and covered with black Mold.?

   Ounce, they got the Fridge/Freezaer into place, first I believe matt mentioned that the whole top of the unit was covered with very thick dust and debris.  When they opened up the unit, they both gasped, they could not believe the whole inside of the Fridge, and freezer was full of BLACK MOLD .

   Unfortunately , my wife and daughter decided to try and clean it up, [[ Please note, my wife has chronic asthma and breathing problems, along with heart problems, and my daughter has breathing problems.??

   We asked the delivery men, how could this have happened ? I believe they told us, [ first ] This was a floor model, and it had been hooked up and turned on. [ 2nd. ] The unit was placed back in the boc, and it sat in the store for about a week until it was delivered, perfect atmosphere for the dis gusting , [ possible cancer causing Black Mold to festur.?

   We contacted Lowes, one of many, to try and get to the bottom of this horrible circumstance. The many people we contacted from Lowes customer complaint dept. were totally appauled by what we had gone through.?

   I believe we talked to a Mario, manager at Lowes Willoughby Ohio, Mario , aksed if we could come into the Willoughby Ohio store, and swap out the items.

   I may not have a college degree, but by what Mario told me, I assumed by him saying swaping out the items, we were going to get another unit as an even trade ? Guess what , I was wrong, Mario showed us in his opinion a comprable unit, The unit he wanted us to fall for, was about 2 to 3 cubic feet smaller, and did not meet our approval at all.

   Now comes, what some may call the closer,after choosing a little bit higher priced unit, [ only because the original unit, was a floor model,] In the mean time Lowes charged us an additional $400.00 to $ 500.00 for the replacement unit, which as I had mentioned smaller than the original one.  A kimberly, from Lowes executive in N.C. she tried to more or less force us to agree to take a $100.00 gift card, to more or less shut ud up.?

   That had been thrown around quite a bit, we finally were abel to get the amount raised to $ 200.00 . But still they did not take into consideration how the whole ordeal affected my Wife and daughter.?

   When we went to the mentor Ohio Lowes, to pick up the check, they did not want us to put the money toward our charge account,?  The paper that they had on hand for the above transaction , was supposed to be noterized , but I guess they may not have been intellagent tnough to realize it ????

   I myself  [ Pat ] suppossedlly , am not able to pursue any more, but that does not prevent my Wife and daughter to pursue this further.

   Just, imagine probably a multi BILLION company , sending an appliance , out to a customer, with out bothering to check the unit first, whole top of unit covered with dust and debris, whole inside, Fridge/freezer , covered with BLACK MOLD, this alone posses a Health hazard,?

   Do you honestlly think this campany really gives a crap about their customers  ?

   I am now going to type out what is from the CEO or president of Lowes state on his web page, -- Mr. Robert A. Niblock , [ Quote ]  What does it mean to be socially responsible ?

   At Lowes, it means we're accountable -to customers , to our people and to the communities we serve . It means we aim to do what's right - to find a solution that works for all of us.  It means we strive to be trustworthy - to do what we say and keep our commitments .[ end Quote ]

   Kind of sad isn't it, every thing Mr. Niblock just quoted on his web page , that he said he would do to make things right, he just turned it completely around , and more or less put the screws to his loyal customer. ??

   I will be inclosing pictures of the moldy paper wotk, and Mr. Robert A. Niblock's message to the public, which apparently does not mean a whole hill of beans .?

   Any  sugestings, of how myself and daughter may ne able to pursue all of the above ?

   Thank you in advance for any help in this very disturbing matter.  Sincerely;  Tomasa johnson & Michelle Johnson .