Complaint Review: Market Force

It is offensive someone with a phony name posts at the site sporadically ....providing a positive review for  MarketForce  aka Certified.... The posts that are good are not real... MarketForce is a an organization that doesn't got it s act together.... Independent Contractors are treated badly for sporadic and low paying  one time projects... 

I did print everything out and I did read all the documentation.  I am a quality auditor by profession and I know how to do audits.  I would not give conflicting information and what was asked in follow-up was very vague.  They just wanted something for nothing.

From what I see on this site and others, this is not a isolated incident.

Market Force is not a hoax. As the above post notes, you did not follow their guidance. It is imperative that you print the questionnaire, review it just before entering the restaurant, and complete it just after leaving. You can also make notes about unusual experiences or observations even if not applicable to the questionnaire, just in case someone asks later.

About the payment level: you are not an employee, but an independent contractor. Pay levels change throughout each month, usually starting out low and rising if quotas are not met. If a particular shop has too low a payment offer, you don't have to accept the assignment. Whether it's worth the money or not is up to you.

I have done dozens of shops for Market Force and have never had any problem. If you are observant and can follow precise directions, and don't expect a high payment, it can be a fun way to get paid to eat.

Hello. We send a Welcome Letter to all new Shoppers telling them that they have been approved to be a Shopper.  This email provides their log-in information, asks them to review the FAQs and Help Menu on the Shopper Website for valuable information on how to select shops and report shops, gives information about when they will be paid, and everything in between. One of those pieces of information is the necessity of downloading the Questionnaire/Guidelines for each of their shops.  All the information they need to do a successful shop is contained in those guidelines.  Also, the questionnaire provides an exact duplicate of what the online report questions will be so that the Shopper knows what data must be collected while doing their evaluation.  We encourage Shoppers to review this document prior to leaving for the shop so that they may ask any questions to our Help Desk that they may have.  We encourage them to take the document with them to the shop so they can review it one last time prior to going into the shop.  We also suggest that immediately following the shop when they return to their car, they fill in all the data on that document while the information is fresh in their minds.  This will help insure accuracy in the information being reported.  

If we have questions about the report, we will call for clarification.  The Shopper need only pull out

their hardcopy of the Questionnaire/Guidelines and they can refer to their answers on that document.  The fact that this Shopper did not know what QX and QY were shows that she did not do the very important step of downloading the shop paperwork and filling it in with her shop data after the shop.  This Shopper gave conflicting information from what was in her report to what she told the auditors.  The auditors had no choice but to invalidate her report because we cannot send confusing, conflicting, possibly incorrect data to our Clients.  

We want our Shoppers to succeed because that contributes to everyones success the Shoppers, ours, our Clients, and people in the communities being served by this program of mystery shopping!