Complaint Review: Market Traders Institute

It seems as thought MTI will do everything possible to discourage clients from getting a refund. Everything form requiring clients to travel to Orlando, Fl from anywhere in the world at their own expence to having to made overseas toll calls.

For as much as MTI charges for their questionable products and services I would expect far more in customer service.

I spoke with Mark Harper a couple of times too. He seemed like a decent man trying to genuinely help customers with their issues and overcome the hype perpetrated by the sales force. Regretedably, Mark Harper was terminated from MTI shortly after this and other similiar incidents.  Maybe because he was actually trying to help customers with service issues.

While it is great that you got a refund, you are fortunate to be one of the few who did. I am curious though if you got a full refund or a partial and if it was anywhere near what you spent on the program.

Thank you, Thank You, Thank You-1 million thanks to Market Traders for the successful resolution of this matter.  This Issue is Now Closed.

Mark Harper also needs special commendation for aiding in the resolution of this issue as well.  Market Traders has indeed proven themselves to be very fair, full of integrity, reputable, genuine, decent, and honest in regards to everything concerning the resolution of the issue and matter that is now past and I endorse 100% and recommend Market Traders to ANY individual who wishes to pursue any dealings with them.  Again let me reiterate the point that officially:

This Issue is Now Closed

Note:  From Now On Only Praise and Commendation is To Be Noted For Them and Their Genuine and Upright Business Activities.

To: AUTHOR: MarketTraders.com - Lake Mary (United States of America)

Let me say that I was indeed contacted by Market Traders on the above mentioned date around 12: 05 p.m. local time here and must highly praise them for their dealing with the issues at hand in a cordial and respectful manner.  The author of this report based upon these cordial dealings that have resulted in a wonderful and amicable agreement being reached has come to several decisions which shall be strictly observed and adhered to:

1.  Seek to uplift MTI Caribbean by seeking to produce notes of commendation to uplift the integrity of MTI Caribbean and by virtue MTI as a whole which indeed they do richly deserve.  It is to be noted that the upliftment of MTI Caribbean and by virtue MTI as a whole has already been initiated and has already commenced by the author of this report.

2.  No other reports as of the date of this update which is January 1, 2012 shall be written again about MTI Caribbean but only notes of praise shall be presented to elevate the reputation of MTI Caribbean and by virtue MTI as a whole.  There is absolutely no need to write any reports because the matter is being firmly, solidly, and wonderfully addressed by this credible organization.

3.  The author only wishes to receive what has been agreed between him and MTI and after such has taken place will be disassociating himself forthwith from any Forex-related activity of any kind with any Forex-related organization because the author shall be pursuing other alternative forms and means of income generation that are not Forex related. However it is to be noted that the character of MTI Caribbean and by extension MTI as a whole is sound and one of high quality and the author will not hesitate in recommending this organization highly especially in terms of its timely responses which have proven that the reputation of MTI is 100% genuine and sincere.

4.  Upon receiving that which has been agreed upon between the author of this report and MTI this report shall be considered closed when the aforementioned words "Issue is now Closed" that have already been mentioned in a previous update are written in the final update for this report.  Until such time which shall indeed soon take place a note of high commendation and praise is to be issued to MTI Caribbean and MTI as a whole and also to Mark Harper, customer service manager for their outstanding and excellent work in aiding towards a resolution of all issues.  The author of this report eagerly expects closure to this issue upon receipt of what has been agreed between him and MTI Caribbean and looks forward to it with great anticipation and with the great hope that has been instilled in him from Mark Harper, customer service manager and by extension MTI's quality services that are to be most highly recommended again.  The author is immensely grateful to these wonderful people for all that they have done.

To: AUTHOR: MarketTraders.com - Lake Mary (United States of America)

I contacted Market Traders and left two voice messages on December 24, 2011 and I was contacted after the Christmas holiday by Market Traders from Lake Mary and after amicable discussions with their customer service manager I can tell you that: I have a measure of hope now for the first time that there will be a resolution to this entire debacle in the way that it has been outlined in the report.  I now for the first time can see a light at the end of the tunnel concerning MTI.  He promised to contact me on Friday December 30, 2011 and I look forward to it greatly.

I wish to thank the customer service manager for their contact from Lake Mary and upon resolution of this MTI affair I shall be more than happy to close this matter and rate highly once again MTI to anyone.

I now wait for the contact from the customer service manager of MTI as has been promised by him and look forward to the finalization of all things that will bring this matter to a close and the complete resolution and conclusion of this issue once and for all.

Thank you again MTI for your contact and I was greatly impressed by such-I await the ultimate finalization and complete resolution to this issue from you all.

Note:  Only when I post my final update of my report with the words:  "Issue is now Closed" will the issue be once and for all considered resolved but my hopes are up that it soon will be after positive dialogue with MTI.

To: AUTHOR: MarketTraders.com - Lake Mary (United States of America)

What do you mean by "if" I qualify for a refund? Why would I post on this wonderful site about the legitimate issues that were with MTI if I did not think that I qualify for a refund?  Do you think I have time to waste?  Of course I qualify for a refund especially when:

1.  The DVDs did not work that were given to me
2.  The harassment from representatives from MTI were ongoing
3.  The audio quality did not work when it came to the online training (even though I did notify those at the time during the online session that the problem was occurring yet nothing was done)

So what if you have "thousands" of people as you "claim" Big deal.  I am not concerned with them but what I am concerned about is the redress from this issue in terms of the refunds and I have the receipts that I paid for the training in my possession (since I paid for the course in portions) that prove my legitimacy for a refund because of the aforementioned issues that developed.  I want a refund-No "if's, "ands" or "buts" about it.

A refund must be forthcoming from you all and assurance of such must be given-no run arounds-but I shall contact you all to see what comes of it and I am careful also about placing my contact information on the internet lest I get contact from those among us who are devious characters who have no particular interest with this issue at all and wish to use my contact information for prank purposes but...

I am warning again that the actions that have previously been declared will be taken by me-if a refund is not forthcoming.  I am however as has been stated willing to be reasonable when it comes to the refund-but mark my words very well I want a refund and I will not be settling for anything
that is less than that from MTI or I will take the aforementioned actions I have stated against MTI that I have previously declared concerning its deceit and you have my 100% guarantee on that MTI.

Only with a forthcoming refund shall the matter be considered closed by me-remember that well MTI and what had better come out of all of this is a Refund-and nothing less than this will be acceptable or face the consequences of that which I have previously outlined.  You would indeed be wise to take
note of this well.

No more games: I do qualify and it absolute nonsense to tell me I do not when I do in fact certainly qualify-A refund must be given.  No more games.

If you are so here to "help" as you claim then you will see about the assurance of a refund that is requested by someone with a legitimate case otherwise you are not really all that helpful at all.

Thanks for writing back. You said in your original posting that you would like us to contact you in an effort to resolve your issues. You left no contact information and no information identifying who you are so no one from our office can go any further with this request as we have thousands of clients around the world and in Trinidad. I apologize if you took offense to my last message, it simply asked you to contact our office so that we could attempt to resolve your issue. As you identified yourself as being in Trinidad, I also offered our international number for our US Headquarters.

We can't really offer you any new advise or information beyond what was already suggested above because we have no idea who you are. Aside from that we do not discuss the particulars of any clients situation in a public forum like this. If you are a legitimate client, with a legitimate issue, please call in and we will be happy to assist you in any way that we can from seeing if you qualify for a refund to getting your technical support issues resolved. 

To: AUTHOR: MarketTraders.com - Lake Mary (United States of America)

I am surprised that it took you over two months to respond to me but: Let me say this however to you that although you think I am some "international" that I trust that you do not think that I am without an intellectual capacity.  I am quite intellectually capable and let me tell you the real issue.  The real issue for me has nothing to do with technical issues being resolved but the real issue has to do with the refund (REFUND) of my money back for a shameful disgrace of a Forex Trading institution called MTI and MTI Caribbean and their services.

I am willing to consider this matter resolved ONLY when I get back a refund of my money and ONLY when that happens then I shall write and post on this wonderful site that the matter is resolved.

I want the assurance written here on this website that my money will be refunded by you all and only then shall I call.  I say again I want a refund of my money back because of the pathetic services from MTI that were rendered to me as has been stated above in the report.

If a refund is therefore not forthcoming from you all at MTI then I promise you all that I am going to go to every single complaints site I can find on the internet and every antiscam site and blacklist you all permanently there and expose you all in our local newspapers and go to government agencies in my country to deal with you all.  I have already complained about you all on a couple other places and I have held back my hand from going further but I am saying to you all that the time for run arounds is over.

No more games-I want a REFUND of my money-that's the main issue or be exposed for all that you all are in your fraudulent ways.

You have been warned and I want to see the so-called "quality" at MTI that you all claim to have by giving me written assurance here on this site that you will indeed Refund back to me my money.

Remember I will be reasonable when it comes to this but also remember you all have been warned because we in the Caribbean are not prone to playing games especially when it comes to monetary issues of this nature.

The number for international clients is 407-740-0900.

Good morning, I apologize about the technical support issues you have been having. All of our Trinidad clients are now 100% supported by our headquarters in North America. So that we can help identify the issue and attempt to fix it, please let me know your contact information or contact our Customer Service Manager Mark Harper at 800-866-7431. In the future please call us directly so that we can better assist you, our number is directly on the website http://www.markettraders.com and we are available from 9:00 am - 6:00 pm ET.