Market Velocity - Hewlett Packard - HP TradeIn HP Trade In Program via Market Velocity Refused to Purchase or Return Submitted Products - Stole My Pocket PC ripoff Duluth Georgia
Hewlett Packard HP offers a trade in program whereby you purchase a new HP product and they will purchase your previously owned unit.
I purchased a new HW6945 windows mobile device for around $600 and sent them a working HP Pocket PC H5555 (complete along with charging station, AC unit, leather pouch, etc.). They initially appraised the trade-in unit at $110.
After two months of waiting and several emails / phone calls, I was told that the unit was dead on arrival and they would not provide any reimbursement.
I requested that they return the product and I would pay for any shipping costs. I got no response. I called the Market Velocity customer service and was told that I could get my product returned to me and that they would be contacting me via email. After 1 week, I received an email that they would not return the product - nor any of the accessories which were originally packaged with the unit.
I find it very difficult to believe that the unit is not working. I used the unit regularly including the day it was mailed to their attention. In addition, it wouldn't take months to determine if a product is dead on arrival.
It seems that my product was stolen by Hewlett Packard / Market Velocity or by one of their employees.
Robert
Tustin, California
U.S.A.
2 Updates & Rebuttals
Robert
Tustin,California,
U.S.A.
Disregard previous posting.
#3Author of original report
Wed, January 10, 2007
Transaction completed satisfactorialy. Please disregard my previous posting.
Robert
Tustin,California,
U.S.A.
Market Velocity
#3Author of original report
Thu, December 14, 2006
I received an update from Market Velocity and they indicated their intention to complete the trade-in transaction.
It seems likely that this will workout well after all.