Complaint Review: Marlboro Miles

Years ago, when Phillip Morris, USA, first started their Marlboro Miles promotion, I collected miles from everyone I knew. I wasn't sure about the promo so I initially sent the miles reqd for one of the cheap items along with a pers chk for S&H. After 8 wks, I recd the lighter along with a larger catalog of items avail & a ltr from Marlboro Miles Div stating that it would be easier & cheaper for me if I held onto my next request until I had enough miles to cover all the items I wanted and placed a single order instead of a lot of small ones.

As instructed, I saved every mile I could and soon had enough (2500+ miles) to cover the items I wanted (nylon sweatsuit, 2 emer lights for hwy breakdowns, a duffel bag, and a 6-pk cooler). I mailed the miles, order form & pers chk for S&H. B/c it was a large pkge, I mailed everything in a bubble wrap-lined manila envelope.

After 10 wks & no pkge I called the co. to chk on the status of my order only to be tld that there was no such order in the system. I verified the address & it was correct. The operator was so rude I askd for a suprvsr who said she would put a trace on the order & I would be notified in writing of the status. I went in circles like this for 2 wks & cld the corporate office. They said they'd check on the order for me and "get back to me". I adv them I had sent order in large envelope & my papers check had been cashed & still no cooperation from PM, USA. I fought for my order over the next YEAR & got nowhere. One person told me I should have insured my order before sending it & it was my fault they didn't receive it. I eventually admitted defeat and gave up.

Kimberly
San Andreas, California
U.S.A.