Marlo Furniture Ripoff Horrible Customer Service Alexandria Virginia
My experience has not been nearly as bas as some of the complaints that I've read; however, my experience has been pretty bad. It has basically begun with one failed delivery attempt after another, followed by another. No one at any of the stores has any clue regarding who does what concerning deliveries. Basically, the customer service is so horrible that I'm furious that I gave them any money at all. I found this information The number works....
"Here's how to win against Marlo: Don't give up, keep calling and fax everyone you can. They get nervous when you start putting things in writting. Also, go straight to the top. Here's the phone number for the corporate headquarters: (301) 738-9595. The president of Marlo is Neal Glickfield, and his fax number is (301) 838-2970"
Steve
Alexandria, Virginia
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
4 Updates & Rebuttals
MARLO
Forestville,Maryland,
U.S.A.
Horrible Customer Service
#5UPDATE Employee
Fri, September 10, 2004
Dear Sir,
I'm sorry for the service you received that did not meet with your expectations. I hope your delivery concerns have been addressed as of this date and if not, would you please provide contact information in order that we may resolve the matter to your satisfaction.
Please send the information to the address included in this email.
Thank you.
MARLO
Forestville,Maryland,
U.S.A.
Horrible Customer Service
#5UPDATE Employee
Fri, September 10, 2004
Dear Sir,
I'm sorry for the service you received that did not meet with your expectations. I hope your delivery concerns have been addressed as of this date and if not, would you please provide contact information in order that we may resolve the matter to your satisfaction.
Please send the information to the address included in this email.
Thank you.
MARLO
Forestville,Maryland,
U.S.A.
Horrible Customer Service
#5UPDATE Employee
Fri, September 10, 2004
Dear Sir,
I'm sorry for the service you received that did not meet with your expectations. I hope your delivery concerns have been addressed as of this date and if not, would you please provide contact information in order that we may resolve the matter to your satisfaction.
Please send the information to the address included in this email.
Thank you.
MARLO
Forestville,Maryland,
U.S.A.
Horrible Customer Service
#5UPDATE Employee
Fri, September 10, 2004
Dear Sir,
I'm sorry for the service you received that did not meet with your expectations. I hope your delivery concerns have been addressed as of this date and if not, would you please provide contact information in order that we may resolve the matter to your satisfaction.
Please send the information to the address included in this email.
Thank you.