Complaint Review: Marlo Furniture

After a great experience with our sales associate ( naturally to make the sale ) The service we received or didn't receive was un-beleivable. Delivery dates were missed so were days off work for us , when delivered the items were not set up properly. The sofa and recliner were both broke , a repair crew came out and we were tyold they would have to replace the furniture and that Marlo would contact us . Its been over 1 month . During our relationship with the customer service line we found it is impossible to get through ( Marlo is aware of this ) I set the phone off the hook for 45 minutes and was still told by a recording the next availible rep. would be with me. I am now going to communicate through certified mail.

Patrick t. rockinberg
Mt.Airy, Maryland
U.S.A.