Complaint Review: Marlo Furniture

On December 2004, my mother was very thoughtful to by me a brand new sofa from Marlo Furniture's Laurel store for my Christmas/housewarming gift for my new apartment home. It was a nice comfortable couch until two months ago. The fabric from my seat casings started to unravel.

I have contacted Marlo's customer service so they have sent out a technician to my apartment to have a look at the seat casings. The technician told me that he will contact the manufacuturer the order new seat casing and he will give me a call when he got the word either way.

I have contact Marlo customer service in May 2005 and they told me that they are still waiting for word about my seat casings. On June 7, 2005, I have called back and they said that my casings were discontinued, therefore I needed to reselect another sofa at the equal or lesser value of the sofa I have now.

I have visited the Laurel store, and looked for a new sofa and I have noticed two different prices for the same exact sofa in the showroom and in the clearance section. I think that they are trying to push out the couches in the clearance section because they are in poor quality or closing out the model.

They said that I must pay the difference if I reselect a sofa that is great in value. I should be able to choose any sofa for free of charge regardless of value.

Maria
Glen Burnie, Maryland
U.S.A.