Complaint Review: Marriott International

I paid and received a confirmation email from Marriott and never received my points purchased. I have called and called and cannot get anywhere with your customer care on the whereabouts of my purchased points. It seems like I have to prove my case beyond a reasonable doubt even though I have evidence to prove my purchase. I have requested someone to personally call me, I have been HUNG up on and my intentions discredited by your customer care staff. I purchased these points in October during the bonus promotion and the points were purchased for a family vacation that I may not have credited in time for my stay.

This has put an undue burden and stress to me by not knowing if I am ever going to get my points in time for my family vacation. Marriott international did not waste any time debiting my credit card for the full amount in a prompt manner but did not fulfill its side in this purchase agreement. I am not a bank to give free loans, and this is exactly what this is because I have not received goods purchased. Marriott would not give my account credit for points without confirmation of payment, so why should I not get what I purchased? I am also going to report this to whoever is willing to listen and the BBB because this is terrible, especially for a long standing platinum elite loyalty member.