Complaint Review: Martin Stockl

If you are searching for an accommodation in Rio I DO NOT recommend using the host 'Martin Stockl' from ‘Rio Management’ or '2016rioproperties' My partner and I rented an apartment for 25 days based on the “Super Luxury” description in Airbnb's website and when we arrived the apartment was dirty and falling apart. We were plagued with so many problems that this completely and utterly destroyed our stay. The host continually promised that all issues would be immediately resolved but they weren’t. To compound matters, Martin became unavailable for long periods of time and we were forced to escalate this with AirB&B. We have a long list of issues summarised below: 1. The Air-con in the main area was not working. This was repaired after 5 days and then it broke again and wasn’t repaired until the end of our stay. We had no air-con for over 15 days during summer days in Rio ! 2. No hot water for 10 days. The repairmen came to fix the heater but the system kept breaking down 3. When we arrived on a Saturday the place was filthy, with hair and food in the sofa, hair balls in the showers, dirty plates and cutlery etc. As we arrived on the weekend, I had to clean the apartment as there was no cleaner available until Monday 4. We were only given one key and we were instructed to go and get additional keys copied (Wow, very safe!). 5. Broken door handles and shower handles that fell off were fixed only after 14 days 6. Broken windows, that is, they would not open / close properly were fixed after 14 days 7. Gas cooktop with a defect short circuit which kept making a loud noise was never fixed After speaking with Martin he promised all issues would be fixed and he did send a lot of people to look at the issues but nobody was able to solve the main ones which were: no hot water and no air-con. Additionally, we had to remain available for different repairmen to come in and out of the apartment. We felt that were being downplayed when nothing was properly done and we could not enjoy out stay. Basic ongoing maintenace should be managed by Martin's, as a property manager, and issues should have been fixed PRIOR to renting to anyone, it is certainly not our job as guest while paying a little fortune for a place. I'm sure this apartment was really nice once it was refurbished few years ago, but it was not well maintained and for sure it is not luxury as described. A "super luxury" description didn't fit the apartment at all due to all the problems we had. After we complained with Airbnb he said that WE the guests were the ones causing him trouble as everything was fixed and in order! His delusional statement and denial towards our problems were extremelly disrespectful. We left the apartment in great condition (bether than when we entered it) and took a video of the apartment as security because no one came to check us out. We can’t stress enough how bad this stay was. If you are considering to rent through 'Martin Stockl' please check the apartment and contact AirB&B immediately (within 24 hours of your arrival) if your issues are not solved and do your homework on him first.