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  • Report:  #1454004

Complaint Review: Marttree

Marttree Wang Li Falsely Advertised Product As A Cell Phone Case Beijing ChangPing District China

  • Reported By:
    JoeT — Tucson Arizona United States
  • Submitted:
    Mon, July 30, 2018
  • Updated:
    Mon, July 30, 2018

This company will take you for a ride. They fraudulently advertised a product as a cell phone case, when it wasn't one. It was simply a folding wallet with two slots for credit cards. If you do business with them, you do it at your own risk.

When I identified the disconnect to them and asked for a refund, they instructed me to ship the product back to an address in Bejing China at my expense, then promised me they would refund the product price and my outbound shipping expense. Bear in mind this was a $15.00 product.  

They further instructed me that the original inbound shipping expense that I incurred when I ordered it would not be refunded, even though the product was 'not as advertised'. 

They did offer store credit on their site in lieu of a refund. But, would you take store credit from a merchant who essentially ripped you off already? Probably not. 

Do not do business with Marttree!

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