Complaint Review: Marv's Body Shop

 My car (jointly owned with my daughter) had been rear ended and the other driver's insurance was paying for the repairs (about $2500). Marv's painting was just poor. The color did not match (on a 3 year old car) and the alignment of the replacement parts was off. When I pointed this out, they gave me conflicting stories about what was happening. One other customer who was waiting in the parking lot told me the paint looked wrong to him too. Evan said they would “blend in the paint” then the next day said “we can’t blend VW paint” then sometime later said they would blend it. After several attempts, the car still looked mismatched and Marv and Mark both claimed it was acceptable, even though I pointed out the misaligned trunk hatch, bumper, and places where the paint and finish obviously do not match. They were obstreperous, rude, and mean spirited. Marv himself threatened me by saying, "If you complain about our work, your insurance company will drop you." I reminded him it was not our insurance company which was paying for the work, but rather the insurance for the car which hit us. Marv replied, "It doesn't matter, they will dump you." Marv was trying to intimidate me into not reporting his bad pain and poor body work. It was not an acceptable job. It looked crummy. The next day, I took our car to three different body shops. All three said the car was NOT properly repaired and repainted. They told me it was "not up to industry standards" and it "was a very poor paint match" and "there are parts which were not installed, and should have been." This on the car which Marv's Body Shop said was properly repaired and repainted. So it was not just me, the professionals said the car needed to be redone. So now I am on the waiting list to get the car done properly. I will never use Marv's Body Shop again.