Complaint Review: Maryland Speed

I had a very unpleasant experience trying to order an exhaust kit through Maryland Speed.

First, they had incorrect information on their website regarding the correct exhaust kit for my car. I had to look up the correct information and correct their mistake.

Second, the President of Maryland Speed, Branden F., used some very strange customer service tactics.

(1) He tried to make it seem like he did me a favor by listening to me correct the misinformation on his website. I had to tell him the correct exhaust system so he did not accidently send me the wrong one based on his mistaken information and he told me that he was doing me a favor by allowing me to order an exhaust not listed on his website. However, he did list the exhaust for my car on his website, he was just wrong about which one fit due to ineptitude.

(2) He withheld critical information regarding shipping and ordering practices and discounts. When you are looking at his website, he will live chat with you and offer you a discount. What he does not tell you is that discounted orders are ordered in batches. In other words, if no one else orders the same part as you for a month or two, then you will be waiting a month or two for your part to ship. Even when you ask about shipping time, he will not offer up this information. It only came up when I asked to cancel my order.

(3) He threatened that I would never be able to get the part I wanted if I cancelled my order with him. Specifically, he told me that the manufacturer would never send the part to me if I cancelled my order with him. When I contacted the manufacturer, they were puzzled to hear that and they shipped my part the next day.

(4) He lied to me about shipping my order. He told me that my order had either already shipped or would ship the next day. However, when I contacted the manufacturer, it was revealed that he had never put in my order so he knew that it had not shipped and would not ship the next day. Thus, he directly lied to me about shipping my part.

(5) He argued with me when I politely asked to cancel my order within the guidelines of his cancellation policies. He did eventually cancel my order, but only after I had to resort to saying that I would have to dispute the transaction with my credit card, citing his cancellation policies.

What it boiled down to is that when I was simply trying to get an update on shipping time, the President was so unpleasant that I had to cancel my order instead because dealing with him left such a bad taste in my mouth.

This is the first time in my life I have ever felt compelled to write something like this. However, that is how terrible my experience has been with Maryland Speed. Please reconsider spending your hard earned money at Maryland Speed.