Masketi Failure to respond until threatened. Charleston South Carolina
On June 8, 2020, I placed an order for a two-pack mask. I received an order confirmation on June 8th. My account was debited on June 9th for a total of $30.23 which included shipping. When I did not receive the shipment, I located a phone number and called. The recorded message told me to email and they would respond within several hours. I received no call. After several emails without a response, I sent a final email demanding either a tracking number for the shipment or a refund. A week later I filed a complaint with my bank and also with the Better Business Bureau.
On July 7th, I finally received the masks via U.S. Mail. Using the number on the label, I checked the tracking and found they did not ship the masks until July 8th.