Massage Envy Ballantyne ,Massage Envy, Will not cancel contract after repeated attempts Charlotte North Carolina
I have been trying to cancel my contract with this company for over a year. I had my membership for one year, so I am entitled to cancel.
I have email, faxed, called, emailed with corporate and have yet been able to cancel my membership. I have filed a complaint with my State's Attorney General. All I want is for them to stop charging my credit card. It should not be this difficult.
I never used my massages as I did not care for how cold they kept their clinics. I advise everyone to think twice before signing any type of contract with these people. They do not care about customer service.
3 Updates & Rebuttals
Tried that!
#4Author of original report
Mon, May 09, 2016
I've tried that, but thanks!
Amy K
Mapleton,Illinois,
USA
From their website..
#4Consumer Suggestion
Mon, May 09, 2016
Cancellation during auto-renewal term
You may cancel your membership upon 30-day advance written notice to the Massage Envy clinic at which your membership originated.
No...I don't work for Massage Envy. :)
Tyg
Pahrump,Nevada,
USA
You are doing it wrong!!1
#4General Comment
Mon, May 09, 2016
You MUST physically go into the fitness place and cancel. Otherwise they just wont do it. Im sure once YOU get over your self entitlment you will understand the WHY behind it.