Complaint Review: Massage Envy

I joined Massage Envy in Oceanside as a Member in January, 2007 and moved out of the area to Anaheim, California in June 2009. At which time I attempted to cancel my Membership and was told I had thirty (30) days to use all of my prepaid visits which could only be used at the Oceanside location and I could not transfer or give away any of my prepaid visits.

It has been extremely difficult for me to drive out to Oceanside and I have been forced to continue paying the monthly Membership of $59.00 which just went up to $59.99 without any notification of an increased fee per month to maintain my Membership in order not to lose all the Prepaids I already had on file.

I have spoken to staff numerous times expressing my difficulty with maintaining Membership trying to resolve this problem and continued to receive the same response, I had to cancel my Membership in writing and would have thirty (30) days to use all my prepaid visits. Which is impossible!!
Finally, I was told I could use another location and just recently was told that I can transfer my prepaid visits for a fee of $10.00 per visit.

It has now been five (5) years and I currently have over fifty (50) prepaid visits totaling over $3,000.00  If I had been given these options back in June of 2009, I would have never accumulated this many prepaid visits.

I sent them a certified Letter addressing this issue and got no response and they hit my account again for $59.99. When I contacted them by phone and spoke to Janae, First, I was told I only had 13 Prepaids and after disputing that I had 52 Prepaids and had a Printout from them evidencing that, they finally agreed and credited my account. Then, she told me they would give me Gift Cards for all the Prepaids (which is an additional $10 for each Prepaid) which I declined. Then Janae, told me to do whatever I had to do. This is a RIPOFF!!!