Massage Envy of Meyerland Shining Example of $$$$ more Important than Business Ethics Houston Texas
I made an appointment at this business for an hour long massage. I unfortunately had a family emergency day of appointment and called to reschedule for same day or next day. I was informed I would be charged 50% of massage fee EVEN if I rescheduled. I understand wanting to be paid for your time but this policy is wrong. Policies like this are indicative of a business that has no interest in building repeat customer relationships.