Complaint Review: Message Envy

I purchased a membership with Massage Envy last October 2015.  From the first visit, I requested a female massuer.  My first three visits each was a male massuer.  The third one even put bruises on me and I told him twice to let up on the massages.  I was going to give them one more shot and scheduled another session.  Sure enough, I walk in and they tell me that I have a male massuer again.  I walked out!!!!!  Why even ask on the phone when they set up the appointment if you want a male or female when they are going to ignore you? 

I called to file a complaint.  I emailed corporate who responded that they called the manager who will be in touch with me.  I requested my membership to be cancelled because I had no intention of going back.  I was not satisfied with their service.  The manager emailed me that I couldn't cancel my membership that she showed on my account that I had a male massuer 3 times before.  I responded how convenient of her to have that info but nothing that said "I" requested a female.  They are quick to debit my monthly charges and call me each month after I have repeatedly told them to stop calling me that I'm never going there again.  Apparently, their system can't put that on the account. 

 I've reported them to BBB as well.  I recently emailed them that I will be cancelling my credit card before the annual renewal because I don't want them to "assume" I'm going to renew.  Total disgard to consumer's needs and terrible customer service.  Waste of money!!!! I've learned my lesson!