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Massage Envy, Parker Colorado Auto-renew scam. Beware of this company, they are in the business of charging your credit card without authorization. Parker, Colorado
I recently discovered a charge from Massage Envy on my credit card. Upon review of past statements I discovered I had been charged $49.00/month for the past 2 years without authorization. I called the location and got the run-around being told "there is nothing I can do, you have to call back and speak with the manager (who is somehow never present)". I was told this several times. I also found out during this time that my account had 22 massages on the books and my account was in auto-renew. I immediately closed my credit card and reported this to the fraud department. I have spoken with the manager only once, who is now avoiding all contact with me. When I questioned her about these practices and why no one contacted me when they saw that I had so many massages building up, she laughed and let me know there are a lot of people who have more than me and they don't mind. I don't think stealing money is a laughing matter. I have now contacted the corporate office and have documented every call to this location. They owe me $931.00, and that is just for the charges over my initial 6 month contract (where I only used 1 massage because the service was so lousy).