Complaint Review: Massage Heights

Over a year ago I signed a six month contract with Massage Heights.  The pressure was on to sign for a full year, but they did agree with me signing just for six months.  I explained that I wanted to try the service before committing to a longer period of time.

Massage Heights continued to debit my account, after the six months, without my permission.  By the time I realized, four months had passed.  I called Massage Heights and was told that they would stop debiting my account, but that I had to use all four massages in one month, or lose them.  I asked if I could bring my daughter in for her birthday-they said no.  When they explained why, I could see their point.  I asked for my money back, but they said no.  We ended the conversation, unpleasantly, thus I felt uncomfotable going there to use four massages in 30 days.  Besides, I was told when I first signed up that they only recommend one massage monthly.  Nevertheless it was agreed that they would no longer debit my account, but I would have to come in four times in April, 2012.

I was unhappy with many aspects of Massage Heights, such as staff turnover, needing to schedule appointments far in advance, and their tipping policies.  There were other problems as well.

I just thought my contract would end, and that I could or could not renew.  Afterall, it was my money. 

Despite their promise to stop debiting my account, they continued, so I again called.  Again, I got no customer satisfaction and told the manager I would be contacting the consumer rights and hung up.  Someone from Massage Heights called me over and over and over.  Two days later I received a certified letter with a check for one month.  I have not cashed it, as they owe me over $300.00.

In their defense, the front desk help were very nice and the facility was clean and inviting.