Master Collision Repair Worse accident than the accident Brandon Florida
I just found this web site and I am glad. I've had a few places screw me over and now I can do something about it...kind of. I'm starting wth Master Collision in Brandon, Florida.
My car was wrecked due to a hit and run. (I was hit...they ran.) I took my car to Master Collision on high recommendations of my friends. They actually had gone to another one of their locations which was far away from where I lived at the time. This location was right down the street from me. Convenient, right?
Wrong! They had my car for 1 month. We had to keep calling them to check the status, since they never called us. Turns out, they ordered the wrong bumper. They had my car there. How could they order the wrong bumper?! They do this for a living!
Finally, one day, we called them and my car was ready. We dropped off the rental car, got a ride to the shop, and waited. and waited.
They couldn't get my car started. (Mind you, there had only been body damage. They had no engine repairs to do.) The battery was dead. They had to jump it to get the car out front for me. They let me look at my car. Not only were they giving t back to me with a dead battery, but it was filthy on the inside and outside. There was tape still stuck to my back window and the tinting on one of my side windows was ripped.
Since they never called me, they never attempted to find out if I would like a new headlight on the other side of my car (which I gladly would've paid for) to match the nice new one on fixed side. When we went in, I let the woman know how dirty my car was. She offered to have us come back another day during the week to have them clean it. That would've been nice had I not already told her they're closed by the time I get home from work during the week.
I was a little p.o.'d already, so I let it go. She told me I didn't owe anything. I knew I had a deductible, so I asked her, "Are you sure?" and that's quoting me exactly. She said she was positive, handed me the papers to sign my car back over to myself, and gave me my keys.
Off I went to get a new battery and to wash my car, which I found out then had paint overspray all over the windows and parts of my car they didn't have to touch. They had also cracked my fog light.
Now, they're calling me telling me I owe them all kinds of money. I'm just hoping this is my s#*% luck and that they aren't doing this to anyone else.
Jackiem80
Brandon, Florida
U.S.A.
1 Updates & Rebuttals
kallred
tampa,Florida,
USA
some truth, but other circumstances
#2
Wed, August 12, 2009
Customer's vehicle was at our shop for almost a month. We waited well over a week for her insurance company to inspect the vehicle. We could do nothing until the insurance co inspected her damage.
Once her insurnace co inspected the vehicle, we ordered the parts they specified. Her insurance co specified a reconditioned bumper cover. This was ordered. When it came in, it was incorrect. There were no other reconditioned covers available and a new bumper cover was ordered from Mitsubishi. Mitsubishi did not have in stock, and had to order in. This delay alone accounted for another week.
According to our records, the repair duration was 08-22-06 through 09-15-06. Yes, her battery was dead, which sometimes happens when a vehicle hasn't been driven much for 3 weeks. Only one headlamp was replaced, which is what the insurance co was paying for. If she wanted the other one replaced, all she had to do was tell us and we would have been glad to open a customer pay ticket for it.
As far as calling and telling her she owes us money, yes, we did. As she failed to pay her $1000 deductible when she picked up her vehicle. I personally spoke to her on 12-20-06 and she admitted she knew she owed the deductible. I offered her several options to pay the money owed. She stated she would call me back but never did. 3 months later, we contacted her insurance company to assist us in collecting the money owed. We finally collected all money due in March of the following year; 6 months after she picked up her vehicle.
I feel most of this report is in retaliation for trying to collect money due our company. Her report was written only after our attempts to collect money owed. Although she did have some valid concerns, most of the delays were beyond our control and other complaints were easily remedied.