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Master Tanning DBA Wolfftanningbed.com Rebecca Tyler Mastertanning.com Wolfftanningbed.com WARNING: MASTER TANNING .COM , WOLFFTANNINGBED.COM , DANGEROUS AND TERRIBLE PRODUCT HAS CAUSED SERIOUS INJURIES TO ME AND COMPANY IS JUST AS BAD. New Bern North Carolina
Bought a Wolff Sunfire 24 lamp tanning bed from Wolfftanningbed.com or Master Tanning depending on whichever name they choose to use I guess. My first clue should have been when the salesmen told me all the competitors product was terrible and theirs was great. He told me they had been making tanning beds for over 20 years. I had heard of Wolff and assumed that it was a great quality name and product so I believed although I have been burned before on internet deals I figured I could charge back my credit card if something was not correct. What I got next was not something anyone could be prepared for. Serious problem and serious complaint that they cared nothing about!! I used the tanning bed a few times and went exactly by the recommended schedule so I did not get burned as the tanning bed was for me and my girlfriend to prepare for a upcoming vacation. The 4th time I used the tanning bed I set it for 9 minutes. I fell asleep before the unit cut off and I woke up over 1 hour later and the tanning bed was still on!!!!!! I still do not know how this happened. Clearly there was some time of malfunction on the tanning bed timer so I emailed the company to tell them what had happened. Below is their response to me exactly as I will copy and paste: The time exposure needs to be followed correctly. If you have a possibility to burn at all, you need to follow the light skin (no base tan) part of the exposure schedule. This states when starting out, you need to tan for a MAXIMUM OF 3 MINUTES. If you have sensitive skin, it is not recommended to tan at all. It sounds like you didn't follow the time exposure correctly which has been the same for the past 27 years per Indoor Tanning Regulations. It is the responsibility of the user to make sure they follow the instructions and exposure schedule... Thanks, Keith Yes that is a companies response when they send someone to the hospital!!! I have second degree burns on my body and now I cannot function to do even the simplest task. Cannot sleep, cannot work, can hardly move, I have had to see a specialist and I am undergoing test to see how deep the tissue damage is. This is honestly the MOST PAIN I have ever experienced in my life!! Needless to see I cant go on vacation, all this because of a tanning bed that is not safe!! How can a tanning bed stay on for over 1 hour, who knows what would have happened if I did not wake up when I did as I assume I would be dead!!! Sunfire tanning beds are DANGEROUS as I am here to warn you!! Wolfftanningbed.com and Master Tanning are just as bad!! So I contacted a lawyer after the response from Master Tanning and wolfftanningbed.com and I at least now no my options here. I have started now to dig deeper and found even more concerning things. The company has NOT been making tanning beds for 20 years as Sunfire was just registered in NC in 2013 and in fact they have been making tanning beds for less than 1 year!!! They straight up lied to me and I have the emails to prove this!! I would have NEVER bought a tanning bed from a company that has been making them less than 1 year as I have no interest in being a guinea pig!! Also this tanning bed is NOT EVEN UL approved or at least I cannot find a UL approval on any website nor does the unit have any marking on it stating it is. I work in the stamping machine business and ANY product manufactured with electronics of safety involved is suppose to be UL approved before introducing it to market. Things like what happened to me are the PRIME REASON!! I’m guessing this company doesn’t even have insurance to cover what they have done to me as I asked that with no response at all from them. I assure you I am filing the largest lawsuit possible to recover everything they have and I only hope that I can prevent this from happening to other people. THEY NEVER EVEN APOLOGIZED or acknowledged they did anything wrong as you can see from the above email!! I did get a email from a random customer service asking me about my experience like it was no big deal!!! I am freaking basically immobile because of these IDIOTS inability to make a safe product and their dishonesty sales tactics to get me to buy it!! No wonder they were cheaper than anyone else and to make matters worse I cut my hand twice while assembling the piece of crap as it’s a absolute horrible design and looks nothing like the photo. The stupid tanning bed will not even stay shut as the struts holding it make it pop right back up but I guess that was a good thing considering what happened to me or it would be worse!! My hope is to litigate against them to the fullest extent as the attorney does see this as a great case but I didn’t have the time nor desire to enter into this type of issue in my life but now that I am I assure you that I will make these people pay dearly for what they done to me and I will continue to dig deeply and find other stuff as by looking at this companies BBB complaints I appear to be one of many who have had issues with them so I am hoping to reach out to others!! I will post this on every forum I can find and notify the attorney general, consumer affairs, and any other governmental agency I can think of. STAY AWAY PLEASE from MASTER TANNING and WOLFFTANNINGBED.com and Sunfire tanning beds or any other alias they use to lie and get you to buy their piece of crap tanning beds.