Complaint Review: Mastercraft Heating & Cooling

6/23/09 The technician came out, stated that my central air conditioner had multiple problems and repairs would total $2,000 and should just be replaced at a cost of $2,500. He did not have a receipt book and also left a cigarette butt on my lawn.

I paid another company to come out and they stated that the fan motor was broken and would cost $240. The air conditioner is working fine now.

I contacted Mastercraft for a refund for the service call. The owner stated that the receipt (which was created after the fact, dated for the next day and without my signature) stated the condenser fan was the issue. He would not provide even a partial refund for the service call. He did offer to service my furnace in the fall. However considering the circumstances, I declined the offer.

I believe the technician tried to take advantage of me and the company, in my opinion, should not be trusted. Everything in this statement is true and I have included all of the facts. This is about principle, not $64.

Kena
Detroit, Michigan
U.S.A.