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  • Report:  #443603

Complaint Review: MasterPlans

MasterPlans Very Poor Quality Business Plan Generation Portland Oregon

  • Reported By:
    Columbia Maryland
  • Submitted:
    Wed, April 15, 2009
  • Updated:
    Thu, April 30, 2009
  • MasterPlans
    1231 NW Hoyt Street
    Portland, Oregon
    U.S.A.
  • Phone:
    866-3852957
  • Category:

I recently signed a contract with a company in your state called Master plans. The company defrauded me of $3850 to draft a business plan. The condition of their delivery was that I had to pay $1925 at the time of sign up and remaining $1925 before the delivery of their first draft. Basically, I ended up paying 100% prior to seeing my product.

I waited for their first draft delivery which was of extremely poor quality. It was missing any and all valuations information. So, I sent them an email asking them to provide me that information.

On that night I started reviewing all the documents that they had provided to me. I realized that they had made some significant errors in calculating and they were showing my company profits to be above 90%.

I showed that to them and asked them that this was not correct. I sent them a different sheet, which they merely copied into their plan and sent it back to me and showed me that their review 1 was done.

The valuations were still incorrect. After talking with them, it was clear that they had absolutely NO idea about valuations. Their assumptions were completely incorrect, their valuations were totally wrong.

I then worked over 16 hours and worked out a valuations table based on VC requirements. They still did not do anything and showed me their own version of valuation table that was nothing but expected rate of return for investors. At that point, I still had multiple issues with their CF statement, their P&L statement Their first year P&L statement showed that my first year revenues increased almost by 300% but the expenses remained same throughout the year. So then I set down again and worked out 5 year monthly P&L statements and assumption tables and I sent it to them. I asked them to review my numbers and challenge me but all they did was copied that numbers and returned back to me. This time they added a column for valuations. Obviously, incorrect one. Per their table, my projected revenue for year 5 is over 10,000,000 dollars. However, their projected valuation for the company for year 5 is 8+ million dollars.

From this experience, I know for sure that these guys have no idea about finance. I even doubt that the person who is modeling the numbers has finance or accounting degree even less - an MBA as they claim to have.

This is just finance sections. The strategy sections were basically copied, cut and pasted. If you like, I can show it to you. It's poor quality at its best.

We have had some heated exchanges and they have told me that there's absolutely nothing that I can do at this point in time.

Not only that, the person I was talking to, Christian, told me point blank that even suing is not going to work as they have made me sign the contract that requires me to pay for their attorney fees and they will absolutely hire the most expensive attorneys and by the time I get done, I will be owning them more than $15000 dollar. The guy asked me to try it.

I just think that this is absolutely bad. Their work was really poor. They are robbing me under the contract and now they are challenging that I cannot do anything.

Please help me.

Rd
Columbia, Maryland
U.S.A.

1 Updates & Rebuttals


Rd

Columbia,
Maryland,
U.S.A.

Even BBB cannot get a response from Masterplans

#2Author of original report

Thu, April 30, 2009

I must say that MasterPlans is a very slow company. I just received an email from BBB that they have not received any response from MasterPlans and therefore, they had to extend the investigation.

I put a search for previous complaints about Masterplan and found that there were 6 other complaints registered in BBB and MasterPlan ended up procedurally closing 5 complaints recently. None of MasterPlan's customers were happy at all.

What I have suggested BBB is that they should charge a nominal fee of $25/day when the company does not follow the given timelines. However, BBB said that that is not possible as they are simply a volunteer company to help customers like myself. I guess they have a point there.

My problem is that MasterPlan has made me sign a contract that allows them to rip me off. They can retain a best quality lawyer and all they have to do is to stack up the bill. They currently owe me $3850 but if I end up in court, I will have to pay for my lawyer as well as their lawyer. That would simply mean that they have completely transferred the entire risk on the client like myself. They know that I live in Baltimore MD and would be very unhappy to travel across the country for few thousand dollar. So, basically they gave me a very poor quality plan that I cannot show it to my wife...even less to an investor.


Please help...

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