Match.com ripoff video service theft fraudulent billing McAllen, Texas Internet
I signed up for a "free" 7-day trial of Match.com's video service. I tried to cancel a few times prior to the 7-day expiration period.
Each time I tried to cancel through the web site, I was redirected to a page that did not include cancellation as an option. I finally emailed Match.com to cancel and asked for confirmation that my request was received.
On the 7th day, I received the confirmation that my trial membership was cancelled. However, my account on Match.com showed that I was still subscribed for one month.
On the eighth day, I went to the web site and was finally able to reach a page to cancel the free trial. I was automatically billed for one month anyway. When I emailed Match.com, they responded that I did not cancel in time and they did not give refunds. I sent them a copy of their email confirming my cancellation on day 7, but have yet to receive a response or credit.
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Bruce
Los Angeles, California
U.S.A.