I accidentally subscribed and have tried to undo that subscription within an hour of the subscription and Match.com refuses.
Here are the circumstances: I received an email through Match from some guy. I guess that's their way of baiting the hook. I toyed with the idea of getting a subscription, even going so far as to log onto my PayPal account but I didn't realize I'd made the charge.
In the meantime, I replied to the guy (not realizing I had to pay to do so) and then saw an email confirmation thanking me for my subscription. Since it was only an hour after my subscription, I immediately contacted Match. They said since I'd been suckered into responding once to the guy, I was stuck with the three month subscription of $75. I asked to speak to the supervisor "Mary", ID 160216, who also told me I was stuck with the payment.
I've reported this to the FTC, PayPal, the Better Business Bureau, and was advised to report it to you as well.
I was a subscriber in the past and have never been able to find a relationship through Match.com. I do not have the desire to waste $75 on another fruitless 3 month search.
This isn't simply a case of buyer's remorse (though isn't there a general policy that you can get out of something within a set amount of time)?
The guy's email that I responded to was basic, there was no attempt to meet up with the him, there wasn't even flirtation, so they can't claim I'm trying to work around their system.
Of course that isn't their real concern, anyway. Their true object is to get the individual for what they can. "Mary" told me that they never issue refunds, that's a company policy.