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Mate1 Privacy Concerns: Cannot Delete my Profile from Mate1 Internet, Internet
Upon cancelling my profile with Mate1, the window that popped up said that I had 'Permanently Deleted My Profile from Mate1,' but when I wanted to double-check by logging back in, I saw that my profile, though hidden, was still there. I have a video with a time stamp showing me going through the entire cancellation process. It includes the window that says, 'your profile has been permanently deleted' and the following window that clearly illustrates my profile is still there and just awaiting me to 'unhide.'
When I wrotethe company, they responded with this remark, "Removing your profile means that nobody can view your profile on the site unless you choose to log in again later and rejoin." I thought 'remove' meant 'remove,' but my profile is simply being 'hidden.' The reason this has me so stressed is because I inadvertently used my first and last name as my profile naem when I signed up, and the only thing that is keeping my name and personal info from being broadcast on their website for anyone to see, is trusting that they keep it 'hidden.' (There is no way that I discovered to at least change my profile name.They are doing the opposite of what their website windows say they are doing. They tell me they have 'Permanently Deleted my Profile from Mate1,' but then I discover it is still in the system, only 'hidden.'
Since,as Mate1s Privacy Policy clearly states: MATE1.COM DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS OF ITS MEMBERS, I am extremely anxious about some computer glitch 'unhiding' my profile.
Please could someone help me how to resolve this situation? It has left me feeling totally stressed and vulnerable. How can I get them to:
1 Updates & Rebuttals
Mate1_Support
Montreal,Quebec,
Canada
Permanent Mate1 Profile Removal
#2UPDATE Employee
Mon, June 11, 2012
Were sorry to hear youve had trouble contacting us about this. If you would like to have the profile permanently removed from our database, so that you can no longer log in and reactivate the membership, that can certainly be arranged. Please feel free to contact Customer Support about your issue:
Toll-free phone support - 1-888-688-4760 (or 514 907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - or a live chat support feature available during normal business hours.
Please get in touch with our Customer Support team regarding any issues you are experiencing and we'll be happy to try and resolve them with you. That's what we're here for!
For your convenience, here is a direct link to our sites Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq