Math Made Easy ripoff does not refund money immediately and cheerfully as stated in refund policy Brooklyn New York
When ordering math made easy product they automatically take the money out of your checkbook or credit card. I sent the product back and the company received it on 1/5/06. As of 3/14/06 I still have not received a refund. In the companies refund policy they state "they will refund money immediately and cheerfully". The company Math Made Easy also charge you 19.95 for shipping when I sent the package back to the company the same way it was sent to me and it cost me 4.40. I have called Math Made Easy quite a bit and all I hear is the money will be there by friday. That was 1 1/2 months ago. I have emailed them several times with no answer. This company is a big rip off. Math Made Easy was to send a workbook to go with the dvd's. The workbook was photostat copies and the dvd's look like they had been made off a personal computer. This company seems to be a big fraud.
Charity
Taneytown, Maryland
U.S.A.
2 Updates & Rebuttals
Hershel
Brooklyn,New York,
U.S.A.
Company response to dissatisfied consumer
#3UPDATE Employee
Tue, May 02, 2006
It was quite by accident that I stumbled across this website and read with great dismay what this consumer has written. I am the Chief Operating Officer of Multimedia Tutorial Services, Inc.and I can tell you honestly that we are a company devoted to the following:
1) Producing and delivering the highest quality educational tutorial products that to date we have helped millions of students worldwide in their educational journey
2) Maintaining the highest level of customer satisfaction
So confident are we in our products and services that we offer an unheard of 90 day unconditional guarantee, and we have on many occaisions made good on this guarantee when the consumer follows the proper procedure.
Unfortunately, I have no way of addressing the specifics of this consumers experience as I have no identifying information ie: name/address, customer information, order number etc.. that I can research.
Therefore, in keeping with our stated goal of high customer satisfaction, I invite this consumer to contact me directly via e-mail with the necessary identifying information. If this customer qualifies for a refund, I will make certain they will receive it.
Sincerely,
Hershel K. Waldner
Chief Operating Officer
Multimedia Tutorial Services, Inc.
e-mail hershel@mmtsusa.com
Robert
Wallingford,Connecticut,
U.S.A.
Have you disbuted the charge?
#3Consumer Comment
Wed, March 15, 2006
I think there is a 60 day time frame to disbute charges with your bank or credit card company. It may start from when the company received the return shippment.
I believe that according to the regulation governing credit card transactions, the have up to 15 business days to refund your money. I am not sure about bank account debits. Obviously they are well past that.
If you haven't already done so, file a disbute anyway. Bring copies of all the pertinent paperwork (sales, charge receipts, confirmation numbers, return shipping information, return authorization numbers).
Good luck.