Complaint Review: Mathews Ford Oregon

I bought a 1998 Plymouth Neon 5 speed from Mathews Ford.
The salesperson, Lori Schuett, prior to the sale promised to have air conditioning installed as I DID NOT want the car without it. This was 3, June,2001.

She told me in 2 or 3 weeks she would call & let me know when to drop the car off for the installtion of the a/c.
I have called, gone to see her personally, talked to her superiors repeatedly in the past year. Recently I made a report to the BBB in my area.... The reply from Mathews Ford was that I needed to show "proof" that a/c was to be installed in my car.

Lori Schuett has the proof ... it was a "we owe" sheet she gave me at the point of purchase & then took to submit for the installation of the a/c in my car the 3rd time I tracked her down . That was her excuse for not getting it done before.

Not only did this woman lie to me to sell this car....I found out recently that any aftermarket modifications to the engine in my car will result in serious engine problems.

Laura
Toledo, Ohio