Complaint Review: Matt and Catherine Willis

I am in shock, as I read a "confession," from a consumer, who claimed she had been "Ripped-Off" by a business owner. The consumer admitted that she had attempted to gain a refund of her business investment, past the 3 day right of recession. She admitted that she FALSELY slandered business owners, and that the "REAL" motivation for doing so, was a TAX BILL, arriving unexpectedly in the mail box....AFTER the business deal was done! She now expects everyone to forgive her and to understand that this is what any average person would do, when faced with this situation!

I'm sorry, Ms. Consumer. YOU are the FRAUD. YOU, are the RIP-OFF! YOU, are reportedly of legal age, and qualified mentally, to enter into a grown folks business contract. You simply attempted to back out on your terms of the contract. Remember Ms. Consumer; a CONTRACT is a 2 way street. You agreed to pay and the business agreed to perform a service. It appears that they carried out thei part of the bargain. YOU (admittedly),DID NOT.

Consumers should understand that there are many who attempt such business fraud. From attempting to smear and slander to gain an unfair business advantage, to purchasing items at a dress shop, for a holiday occasion, then attempting to return said dress for a refund...after wearing the dress to the ball,...consumers can also be con artists. I would venture to say thaT OVER 50% of Complaints, to boards such as these, are fradulant, and without merit. I would also estimate, based upon past experience, that over 25% of consumer complaints are intended fraud, and should be classified as CRIMINAL acts! 

Ms. Consumer: I would NOT want you as my customer. YOU would NOT be welcome in my business establishment. Your pathetic attempt at apology, is sickening, and I would hope you learned a valuable lesson. More so, I hope you are NOT a parent. Our grandmothers taught many of us, that one of the WORST offenses, is to be proven a liar, and a thief. You are one, if not the other. I bid you good day. 

First and foremost I need to apologize to Matt & Catherine Willis; not only for the misunderstandings
and lies that I told, but for the slander and manner of treatment because I disagreed with one thing.

I ordered a vacation package. I was informed of the policy. 1 day after the 3 days pass, my wife and I got a tax bill and freaked out. We needed the money back. I agreed to a policy and needed it to change, but it didnt. So I tried to make things move the way I wanted them to by lashing out. Not many businesses change or bend policy to individuals. So I was wrong, I should not have posted what I did and I should have posted this long ago.

Knowing what has gone on and how harshly I treated them, they still have continued to reach out to me. We have buried the proverbial hatchet and forgiven each other.  It is unfortunate that one silly person (like myself) can get upset and make war with a keyboard and a mouse on the internet and in the case of these report sites, nothing will be removed.

Please do not judge someone by one mistake or one opinion. Let me tell you the real culprit LIFE. We as well as others made a decision and change our minds so we are hurtful to those we did business with to try and get our way. That does not mean that everything you read is truth. Here is one case where I have not been bought off to be silenced or hushed, but have owned up to my own lies to try and get my way.

Well sometimes you have to live with your decisions. I know that I was wrong and it is very humbling to admit that.

I never received a refund - but after 5 months of fighting I did receive satisfaction and Matt & Catherine Willis made it right somewhat. I will tell you to be careful of anything online and be sure you understand fully what you are getting into and do not succumb to pressure sales tactics. I was told I had a refund opportunity and even told a story to support it, however they have a no refund policy. KNOW THIS UP FRONT!

Apparently there were some misleading or misunderstandings and while I do not agree with the business practices and treatment I received from Mr. Willis, There was no scam or fraudulent charges per sea. They charged me for the membership I was looking into and the reason why I said scam and fraud was because I never received it and I never got a refund that I was told I could get. This, as I said above, was resolved. Not in the manner I had desired, but resolved.

Mor Vacations was extremely supportive and cooperative and I would highly recommend working with them and their staff. They stayed in contact with me and told me everything that was going on.

While not happy about the lack of a refund even though no membership was ever issued to us prior to November 2010 they did resolve the issue. This was the last communication from the Willis':

I think you know our heart, if not, here it is. We never had any intentions to harm you guys in any way. My intentions from the very beginning was to help you develop a great business and travel more.

You guys asked for a refund after the 3-day right of recision and we said no, based upon the refund policy that you agreed to. We were not in the wrong for doing that, because that was our written agreement. I think you guys understand that.

However, our only concern was that you posted information on the internet that was not accurate about us or the situation. I understand everybody has their own point of view and you wanted something from us and we didn't give it to you and that's what it boils down to.

You are 100% right. You guys paid for your membership and you're entitled to it. So based upon that, we're reactivating your membership with MOR Vacations. Of course, we wanted you guys to take off the posts or write ammended comments to the posts before we did this.

You guys have persistently decided not to do that, so we're going to ask you to keep your word and take off all negative comments and ammend the ones that are not removable, and please don't post any further negative comments about us. Your membership is in the process of being activated as of today. You can contact Stephanie or Jon to finalize the details.

Wish the best to you and your family and I hope and pray that you can truly see our heart on the matter, we never had any intentions to hurt you whatsoever. If you need any help with building this business, you can have access to our marketing system free for life, with all the training, websites, autoresponder, everything you need to build this business.

Feel free to call us if you need any help. We'll be happy to help you, no hard feelings whatsoever. All is forgiven hopefully on both sides.

Sincerely,

Matt & Catherine