Complaint Review: Matt Lloyd Publishing

 After one year using the Mobe Licence Rights product without a sale the user is eligible for a refund under the termination section of the terms and conditions for the product. I sent Mobe Support a request for the refund with what I believed to be adequate evidence of 3 qualifying traffic sources used for the entire year. They requested more detail and it was provided along with 5 other methods tried during that year. It was over two months before I received a reply stating that I did not provide 3 traffic sources. As stated already there was 3 qualifying sources used consistently for one year being video, article, and pay per click advertising and 5 other sources. Further the company did not request more information or clarification nor did they say my traffic sources did not qualify. There is no appeals process and communication has been cut off. Short version, whether you follow there terms or not you will not get the refund. I figured I could take a shot at this system and use the refund if it didn't work. Apparently I was wrong. Don't make my $2500 mistake.