Complaint Review: Mattress Giant

I bought a mattress from them and there are loose strings and sagging in the middle of the bed. They are unwilling to replace the mattress and no one can sleep on it. I was told that the mattress would be help my back I have had 4 back surgeries.

I had an investigator from the bedding company come look at the bed and he said he sees what I am talking about and a pillow top mattress was a bad choice by the sales person. Winterset is the company who makes the mattress.

Holly
Merritt Island, Florida
U.S.A.